BA in Airline Customer Service Management
Course Overview
The BA in Airline Customer Service Management is a three-year LSAAM honours degree delivered on campus, online and by distance learning, with top-up routes available for holders of a Higher Diploma. It is built around the full honours-level study of airline customer service strategy, operations and commercial impact, and is written to sit alongside the guidance published by the Royal Aeronautical Society (RAeS), the Civil Aviation Authority (CAA) and the International Air Transport Association (IATA).
By graduation you will be able to lead a strategic customer service programme for an airline, present at manager level, and enter graduate roles inside UK and international full-service, low-cost and regional carriers.
Key Features
- Curriculum aligned with the guidance frameworks of the Royal Aeronautical Society (RAeS) and the CAA
- Written and delivered by former airline customer service directors and strategy leads
- Live case studies drawn from full-service carriers, low-cost carriers and UK regional operators
- Reference to the standards of IATA, CMI and CIM where credible to the subject
- Placement modules with UK airline groups, London airports and international aviation employers
- Structured articulation into the LSAAM Master's degrees in Aviation Management and Operations
- Careers service coverage on CV, LinkedIn, interview and structured introductions to UK airline groups
What You Will Learn
- The strategic role of customer service in airline commercial performance
- How airline customer service strategy aligns with brand and revenue
- How to lead cross-channel customer service across cabin, ground and digital
- How airline service standards align with IATA and CAA guidance at strategy level
- How airline service systems handle disruption, loyalty and complaint
- How airline customer research and analytics inform strategy
- How airline placements shape a graduate-ready service portfolio
- How to lead a service strategy project through to executive presentation
Who This Course Is For
- A-level and IB students planning airline careers
- Higher Diploma holders topping up to a full honours degree
- International applicants with strong secondary school results
- Career changers moving into airline strategy roles with degree ambitions
- Aspiring airline customer experience professionals
Career Pathways
- Airline Customer Service Manager
- Airline Customer Experience Strategist
- Airline Cabin Service Manager
- Airline Ground Service Manager
- Airline Loyalty Strategist
- Airline Contact Centre Strategist
- Airline Brand Experience Manager
The LSAAM careers service supports every Bachelor student with CV coaching, LinkedIn optimisation, mock interviews and structured introductions to UK airline groups, London airports, ground handling providers and international aviation employers.
Entry Requirements
- A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
- A completed Higher Diploma or Advanced Diploma for top-up routes
- IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
- Personal statement outlining career objectives in the airline customer service sector
- Two academic or professional references
Why Study at LSAAM
LSAAM is the London School of Aviation and Airport Management, a specialist division of Harold International College of London focused entirely on the operational, commercial and strategic disciplines that run modern airlines and airports. Every LSAAM programme is aligned with recognised UK and international aviation bodies including the Royal Aeronautical Society, the UK Civil Aviation Authority, IATA and the Chartered Institute of Logistics and Transport, so graduates step into the sector with credible, industry-referenced study behind them.
Our tutors are former airline customer service directors, cabin service managers, strategy leads and commercial aviation professionals, and delivery is available on campus, online and by distance learning to fit working professionals and international students on any timezone.
Apply for BA in Airline Customer Service Management
The BA in Airline Customer Service Management is your credible, London-referenced honours-level route into leading airline customer service strategy. Applications are open now for online, on-campus and distance-learning intakes and can be completed with a personal statement and references. Apply for your full LSAAM undergraduate aviation degree and secure your place on the next BA in Airline Customer Service Management cohort. Enrol Now
