How long is the Certificate in Airport Passenger Services Basics?

The Certificate in Airport Passenger Services Basics runs across a 3 to 6-month study window, with flexible pacing built in so applicants can complete the Certificate in Airport Passenger Services Basics around shift work, family or existing responsibilities.

Is the Certificate in Airport Passenger Services Basics recognised internationally?

The Certificate in Airport Passenger Services Basics is aligned with the guidance frameworks of RAeS, IATA and ACI, giving international applicants a credible, London-issued qualification. The Certificate in Airport Passenger Services Basics is designed for candidates working across UK and international airport environments.

What are the entry requirements for the Certificate in Airport Passenger Services Basics?

Applicants to the Certificate in Airport Passenger Services Basics need to be 16 or older with a genuine interest in airline, airport and aviation careers, together with the standard English proficiency and reference expectations set out on the LSAAM admissions page for the Certificate in Airport Passenger Services Basics.

Cert in Airport Passenger Services | LSAAM | Harold International College of London

Course Overview

The Certificate in Airport Passenger Services Basics is a short, entry-level qualification delivered over 3 to 6 months on campus, online and by distance learning. It introduces applicants to the full passenger journey from kerbside arrival through check-in, security, boarding and disembarkation at a modern UK airport, and is written to sit alongside the guidance published by the Royal Aeronautical Society (RAeS), the International Air Transport Association (IATA) and Airports Council International (ACI).

By graduation you will be able to describe the full passenger journey across a UK airport, handle a competent check-in and boarding interaction, and enter airport passenger services with a credible service foundation aligned to London and regional UK terminals.

Key Features

Curriculum aligned with the guidance frameworks of the Royal Aeronautical Society (RAeS) and IATA
Written and delivered by former airport passenger service managers with senior UK terminal experience
Live case studies from full-service carriers, low-cost carriers and UK regional operators
Reference to the standards of ACI, the CAA and CILT UK where credible to the subject
Flexible online, on-campus and distance-learning routes to fit working professionals and international students
Structured articulation into the LSAAM Diploma in Aviation Professional and Integrated Studies
Careers service coverage on CV, LinkedIn, interview and structured introductions to UK airline groups and London airports

What You Will Learn

The full passenger journey from kerbside arrival to boarding gate
How UK airport check-in, security and boarding processes are structured
How to deliver a competent check-in and gate interaction
How to support passengers with reduced mobility or additional needs
How airport passenger services coordinate with airline and ground handling teams
How to record and escalate passenger service incidents
How ACI and CAA guidance shapes passenger service standards
How to handle high-pressure situations at check-in and gate

Who This Course Is For

School leavers moving into airport passenger services
International applicants seeking a UK-referenced airport service foundation
Career changers from retail, hospitality or contact centres
Cabin crew hopefuls building stronger passenger-facing vocabulary
Existing airport lounge or retail staff moving into passenger services

Career Pathways

Airport Passenger Services Assistant
Airport Check-in Agent
Airport Boarding Gate Agent
Airport Information Officer
Airport Lounge Attendant
Airport Special Assistance Officer
Airport Meet and Greet Officer

The LSAAM careers service supports every Certificate student with CV coaching, LinkedIn optimisation, mock interviews and structured introductions to UK airline groups, London airports, ground handling providers and international aviation employers.

Entry Requirements

Age 16+ with a genuine interest in airline, airport and aviation careers
GCSE-equivalent secondary education or overseas equivalent
Basic English proficiency for online learning (IELTS 5.0 or equivalent for international applicants)
Access to a computer with reliable internet for online delivery
No prior aviation qualification is required as this is a foundation route

Why Study at LSAAM

LSAAM is the London School of Aviation and Airport Management, a specialist division of Harold International College of London focused entirely on the operational, commercial and strategic disciplines that run modern airlines and airports. Every LSAAM programme is aligned with recognised UK and international aviation bodies including the Royal Aeronautical Society, the UK Civil Aviation Authority, IATA and the Chartered Institute of Logistics and Transport, so graduates step into the sector with credible, industry-referenced study behind them.

Our tutors are former airport passenger service managers, cabin service directors, ground handling leaders and commercial aviation professionals, and delivery is available on campus, online and by distance learning to fit working professionals and international students on any timezone.

Apply for Certificate in Airport Passenger Services Basics

The Certificate in Airport Passenger Services Basics is your credible, London-referenced route into the passenger journey that shapes every UK airport shift. Applications are open now for online, on-campus and distance-learning intakes and can be completed with a short statement of interest. Start your London-recognised aviation career today and secure your place on the next Certificate in Airport Passenger Services Basics cohort. Enrol Now