How is the Diploma in Airline Ticketing & Reservation Systems delivered at LSAAM?

The Diploma in Airline Ticketing & Reservation Systems is offered on-campus in central London, fully online, and via structured distance learning. Every route follows the same Airline Ticketing and Reservation Systems curriculum, is assessed to the same standard and leads to the same LSAAM award.

Is the Diploma in Airline Ticketing & Reservation Systems recognised across the UK and international aviation industry?

Yes. The Diploma in Airline Ticketing & Reservation Systems is aligned with IATA fares and ticketing themes, Institute of Travel and Tourism (ITT) standards and Chartered Management Institute (CMI) supervisory guidance. LSAAM programmes are aligned with, rather than accredited by, these bodies, giving graduates credible industry-referenced Airline Ticketing and Reservation Systems study behind them when applying to UK airlines, London airports and international aviation employers.

What are the entry requirements for the Diploma in Airline Ticketing & Reservation Systems?

Entry requirements for the Diploma in Airline Ticketing & Reservation Systems follow the LSAAM Diploma standard, including relevant prior qualifications or aviation experience, English proficiency for international applicants and, at senior levels, references and a statement of interest. The admissions team will confirm your Airline Ticketing and Reservation Systems eligibility on application.

How much does the Diploma in Airline Ticketing & Reservation Systems cost and are payment plans available?

LSAAM publishes current tuition fees for the Diploma in Airline Ticketing & Reservation Systems on the course fees page and offers interest-free instalment plans on approved applications. Employer sponsorship and international scholarships may apply, and the admissions team will guide you through the Airline Ticketing and Reservation Systems fees, deposits and payment schedule at the point of enrolment.

Diploma in Airline Ticketing & Reservations | LSAAM | Harold International College of London

Course Overview

This Diploma Airline Ticketing & Reservation Systems is a 9 to 12 months programme that develops working competence with airline ticketing and reservations, covering fare construction principles, PNR handling logic and the Global Distribution System (GDS) landscape referenced by IATA. It sits within the Aviation Management & Operations department at the London School of Aviation & Airport Management (LSAAM) and is aligned with IATA fares and ticketing themes, Institute of Travel and Tourism (ITT) standards and Chartered Management Institute (CMI) supervisory guidance.

By the end of the Diploma in Airline Ticketing & Reservation Systems, you will be able to build a routine reservation, apply fare rules, reissue a straightforward ticket and support a passenger through a disruption rebooking. Assessment blends applied assignments, reflective portfolio work and a course project set against a live UK aviation scenario, so every graduate leaves with credible evidence they can share with UK airline recruiters, London airport operators and international aviation employers.

Delivery draws on the operational realities of UK airline ticketing and reservation systems, using reference frameworks from Royal Aeronautical Society (RAeS), Civil Aviation Authority (CAA), International Air Transport Association (IATA) rather than generic business content. The Diploma is taught by former airline and airport practitioners and paced so that working students can complete assessment work alongside employment.

Key Features

The Diploma in Airline Ticketing & Reservation Systems is built around a small number of design principles that keep the curriculum authentic to UK airline ticketing and reservation systems practice and useful for real airline, airport and integrated aviation employers. Every feature is expressed in operational language that maps directly to what recruiters and hiring managers look for.

Practitioner-level introduction to Global Distribution Systems and airline PNR structures
Fare construction basics, taxes and mileage principles referenced by IATA
Reissue, revalidation and involuntary rebooking logic used across UK airlines
Ancillary revenue and unbundled fare products in modern carriers
Interline, codeshare and alliance ticketing concepts
Applied assignments modelled on UK ticketing and reservations teams
Introduction to Institute of Travel and Tourism (ITT) service standards

What You Will Learn

By the time you complete the Diploma in Airline Ticketing & Reservation Systems you will have worked through a defined set of applied airline ticketing and reservation systems outcomes. Each outcome is written as a practical capability rather than a theoretical concept, so you can demonstrate the skill in an interview, on a placement or in a live shift.

Create, retrieve and update a routine PNR to industry standard
Apply basic fare rules, taxes and ancillary charges
Reissue a ticket following an involuntary schedule change
Handle a disruption rebooking with correct passenger welfare language
Recognise interline, codeshare and alliance ticketing patterns
Explain unbundled fare products used by low-cost and full-service carriers
Log ticketing events in a factual, auditable style
Support a senior agent during a service peak

Who This Course Is For

The Diploma in Airline Ticketing & Reservation Systems is designed for a specific set of applicants who typically share a clear career direction into airline ticketing and reservation systems. If you recognise yourself in the profiles below, this Diploma route is likely to fit your goals well.

Reservations and ticketing agents formalising practitioner skills
Passenger service staff progressing into ticketing roles
Travel and tourism professionals moving into airline retail
LSAAM Certificate holders progressing into practitioner-level study

Career Pathways

Flight Operations Coordinator
Aviation Compliance Officer
Aviation Business Analyst
Air Traffic Services Coordinator
Aviation Ground Operations Manager
Aviation Training Coordinator

The Diploma in Airline Ticketing & Reservation Systems is designed for practitioner-level airline and airport roles. Diploma graduates commonly step into supervisor, section-lead and coordinator positions across UK carriers, London airports and ground handling providers, using their qualification as evidence of formal, industry-referenced study. The LSAAM career service supports every student on the Diploma in Airline Ticketing & Reservation Systems with CV, LinkedIn and interview coaching, mock assessment centres and structured introductions to UK carriers, London airports, ground handling providers, cargo operators and aviation consultancies.

Entry Requirements

Entry to the Diploma in Airline Ticketing & Reservation Systems follows the LSAAM Diploma standard. Applicants who meet these requirements can proceed directly to application; borderline candidates are welcome to contact the LSAAM admissions team for a pre-application review of their airline ticketing and reservation systems background.

Age 18+ with completed secondary education (A-Levels, IB, or overseas equivalent)
An LSAAM Certificate or comparable aviation, travel or business qualification (preferred, not required)
IELTS 5.5 or equivalent English proficiency for international applicants
A short statement of interest describing your intended aviation career direction
Access to a computer and reliable internet for online delivery

Why Study at LSAAM

LSAAM sits inside Harold International College of London as a specialist aviation school covering airlines, airports and integrated aviation businesses. Every Diploma route is aligned with recognised UK and international aviation bodies and articulates cleanly into an Advanced Diploma, Higher Diploma and full honours degree.

The Diploma cohort is supported by a dedicated career service covering CV, LinkedIn and interview coaching and structured introductions to UK airline groups, London airports, ground handling providers and international aviation employers.

Every Diploma is designed with a clear articulation into the LSAAM Advanced Diploma and Higher Diploma, giving practitioners a structured route from a first professional qualification into supervisory and department-head study without needing to leave the LSAAM ladder.

Apply for Diploma in Airline Ticketing & Reservation Systems

The Diploma in Airline Ticketing & Reservation Systems is designed for applicants ready to commit to a professionally referenced UK aviation qualification. Applications are open on a rolling basis across on-campus, online and distance-learning routes, and the LSAAM admissions team is available to support your application from enquiry through enrolment.

If you are working in a first aviation role and looking to formalise your practitioner skills, or moving in from an adjacent service sector, this Diploma is a credible practitioner-level route that positions you for the LSAAM Advanced Diploma. Take the next step into professional airline and airport management on the Diploma in Airline Ticketing & Reservation Systems route and secure your place in the next available LSAAM intake. Enrol Now.