How is the Diploma in Airport Communication Management delivered at LSAAM?

The Diploma in Airport Communication Management is offered on-campus in central London, fully online, and via structured distance learning. Every route follows the same Airport Communication Management curriculum, is assessed to the same standard and leads to the same LSAAM award.

Is the Diploma in Airport Communication Management recognised across the UK and international aviation industry?

Yes. The Diploma in Airport Communication Management is aligned with Airports Council International (ACI) and Airport Operators Association (AOA) communication themes and Chartered Institute of Marketing (CIM) service standards. LSAAM programmes are aligned with, rather than accredited by, these bodies, giving graduates credible industry-referenced Airport Communication Management study behind them when applying to UK airlines, London airports and international aviation employers.

What are the entry requirements for the Diploma in Airport Communication Management?

Entry requirements for the Diploma in Airport Communication Management follow the LSAAM Diploma standard, including relevant prior qualifications or aviation experience, English proficiency for international applicants and, at senior levels, references and a statement of interest. The admissions team will confirm your Airport Communication Management eligibility on application.

How much does the Diploma in Airport Communication Management cost and are payment plans available?

LSAAM publishes current tuition fees for the Diploma in Airport Communication Management on the course fees page and offers interest-free instalment plans on approved applications. Employer sponsorship and international scholarships may apply, and the admissions team will guide you through the Airport Communication Management fees, deposits and payment schedule at the point of enrolment.

Diploma in Airport Communication Mgmt | LSAAM | Harold International College of London

Course Overview

This Diploma Airport Communication Management is a 9 to 12 months programme that develops practitioner competence in the way a UK airport communicates with airlines, ground handlers, passengers and the wider public across live operations and disruption events. It sits within the Aviation Professional & Integrated Studies department at the London School of Aviation & Airport Management (LSAAM) and is aligned with Airports Council International (ACI) and Airport Operators Association (AOA) communication themes and Chartered Institute of Marketing (CIM) service standards.

By the end of the Diploma in Airport Communication Management, you will be able to support a terminal duty team through a communications cycle, run a routine passenger information update and coordinate with the airport operations centre. Assessment blends applied assignments, reflective portfolio work and a course project set against a live UK aviation scenario, so every graduate leaves with credible evidence they can share with UK airline recruiters, London airport operators and international aviation employers.

Delivery draws on the operational realities of UK airport communication management, using reference frameworks from Royal Aeronautical Society (RAeS), International Air Transport Association (IATA), Airports Council International (ACI) rather than generic business content. The Diploma is taught by former airline and airport practitioners and paced so that working students can complete assessment work alongside employment.

Key Features

The Diploma in Airport Communication Management is built around a small number of design principles that keep the curriculum authentic to UK airport communication management practice and useful for real airline, airport and integrated aviation employers. Every feature is expressed in operational language that maps directly to what recruiters and hiring managers look for.

Introduction to airport communications architecture used at UK airports
Passenger information systems (FIDS), PA and digital signage discipline
Reference to Airports Council International (ACI) and AOA communication themes
Practical media and stakeholder messaging basics
Coordination with airlines, ground handlers and border teams
Applied assignments modelled on live UK terminal operations
Introduction to Chartered Institute of Marketing (CIM) service themes

What You Will Learn

By the time you complete the Diploma in Airport Communication Management you will have worked through a defined set of applied airport communication management outcomes. Each outcome is written as a practical capability rather than a theoretical concept, so you can demonstrate the skill in an interview, on a placement or in a live shift.

Update passenger information across FIDS, PA and digital signage
Run a compliant briefing during a routine terminal event
Coordinate messaging with airlines and ground handlers
Support a duty manager during a small disruption
Follow standard airport factual reporting styles
Apply calm, non-defensive language during passenger pressure
Contribute to a shift communications review
Recognise the escalation path for public-facing communications

Who This Course Is For

The Diploma in Airport Communication Management is designed for a specific set of applicants who typically share a clear career direction into airport communication management. If you recognise yourself in the profiles below, this Diploma route is likely to fit your goals well.

Passenger service and terminal supervisors formalising communication skills
Airport information desk and duty teams progressing into supervisory roles
Career changers moving into aviation from communications or media
LSAAM Certificate holders progressing into practitioner-level study

Career Pathways

Aviation Development Manager
Aviation Research Analyst
Supervisor within Aviation Strategy
Aviation Leadership Consultant
Aviation Sustainability Manager
Corporate Aviation Manager

The Diploma in Airport Communication Management is designed for practitioner-level airline and airport roles. Diploma graduates commonly step into supervisor, section-lead and coordinator positions across UK carriers, London airports and ground handling providers, using their qualification as evidence of formal, industry-referenced study. The LSAAM career service supports every student on the Diploma in Airport Communication Management with CV, LinkedIn and interview coaching, mock assessment centres and structured introductions to UK carriers, London airports, ground handling providers, cargo operators and aviation consultancies.

Entry Requirements

Entry to the Diploma in Airport Communication Management follows the LSAAM Diploma standard. Applicants who meet these requirements can proceed directly to application; borderline candidates are welcome to contact the LSAAM admissions team for a pre-application review of their airport communication management background.

Age 18+ with completed secondary education (A-Levels, IB, or overseas equivalent)
An LSAAM Certificate or comparable aviation, travel or business qualification (preferred, not required)
IELTS 5.5 or equivalent English proficiency for international applicants
A short statement of interest describing your intended aviation career direction
Access to a computer and reliable internet for online delivery

Why Study at LSAAM

LSAAM sits inside Harold International College of London as a specialist aviation school covering airlines, airports and integrated aviation businesses. Every Diploma route is aligned with recognised UK and international aviation bodies and articulates cleanly into an Advanced Diploma, Higher Diploma and full honours degree.

The Diploma cohort is supported by a dedicated career service covering CV, LinkedIn and interview coaching and structured introductions to UK airline groups, London airports, ground handling providers and international aviation employers.

Every Diploma is designed with a clear articulation into the LSAAM Advanced Diploma and Higher Diploma, giving practitioners a structured route from a first professional qualification into supervisory and department-head study without needing to leave the LSAAM ladder.

Apply for Diploma in Airport Communication Management

The Diploma in Airport Communication Management is designed for applicants ready to commit to a professionally referenced UK aviation qualification. Applications are open on a rolling basis across on-campus, online and distance-learning routes, and the LSAAM admissions team is available to support your application from enquiry through enrolment.

If you are working in a first aviation role and looking to formalise your practitioner skills, or moving in from an adjacent service sector, this Diploma is a credible practitioner-level route that positions you for the LSAAM Advanced Diploma. Take the next step into professional airline and airport management on the Diploma in Airport Communication Management route and secure your place in the next available LSAAM intake. Enrol Now.