How long does the MSc in Airport Customer Relations Strategy take to complete?

The MSc in Airport Customer Relations Strategy is delivered over 12 to 18 months full postgraduate route. Students choosing part-time or distance-learning routes may extend that window, and the LSAAM admissions team will confirm your Airport Customer Relations Strategy start date and pacing when your enrolment is processed.

How is the MSc in Airport Customer Relations Strategy delivered at LSAAM?

The MSc in Airport Customer Relations Strategy is offered on-campus in central London, fully online, and via structured distance learning. Every route follows the same Airport Customer Relations Strategy curriculum, is assessed to the same standard and leads to the same LSAAM award.

Is the MSc in Airport Customer Relations Strategy recognised across the UK and international aviation industry?

Yes. The MSc in Airport Customer Relations Strategy is aligned with Airports Council International (ACI) executive service themes, Chartered Institute of Marketing (CIM) service strategy standards and Chartered Management Institute (CMI) executive standards. LSAAM programmes are aligned with, rather than accredited by, these bodies, giving graduates credible industry-referenced Airport Customer Relations Strategy study behind them when applying to UK airlines, London airports and international aviation employers.

What are the entry requirements for the MSc in Airport Customer Relations Strategy?

Entry requirements for the MSc in Airport Customer Relations Strategy follow the LSAAM Master standard, including relevant prior qualifications or aviation experience, English proficiency for international applicants and, at senior levels, references and a statement of interest. The admissions team will confirm your Airport Customer Relations Strategy eligibility on application.

How much does the MSc in Airport Customer Relations Strategy cost and are payment plans available?

LSAAM publishes current tuition fees for the MSc in Airport Customer Relations Strategy on the course fees page and offers interest-free instalment plans on approved applications. Employer sponsorship and international scholarships may apply, and the admissions team will guide you through the Airport Customer Relations Strategy fees, deposits and payment schedule at the point of enrolment.

MSc Airport Customer Relations | LSAAM | Harold International College of London

Course Overview

This Master's degree Airport Customer Relations Strategy is a 12 to 18 months full postgraduate route programme that is an executive-level postgraduate degree preparing senior customer relations leaders for director-track roles at UK and international airports. It sits within the Airport Management & Services department at the London School of Aviation & Airport Management (LSAAM) and is aligned with Airports Council International (ACI) executive service themes, Chartered Institute of Marketing (CIM) service strategy standards and Chartered Management Institute (CMI) executive standards.

By the end of the MSc in Airport Customer Relations Strategy, you will be able to lead a strategic customer portfolio at director level and complete a research-informed dissertation on a live UK airport customer question. Assessment blends applied assignments, reflective portfolio work and a course project set against a live UK aviation scenario, so every graduate leaves with credible evidence they can share with UK airline recruiters, London airport operators and international aviation employers.

Delivery draws on the operational realities of UK airport customer relations strategy (MSc), using reference frameworks from Airports Council International (ACI), Airport Operators Association (AOA), International Civil Aviation Organization (ICAO) rather than generic business content. The Master is taught by former airline and airport practitioners and paced so that working students can complete assessment work alongside employment.

Key Features

The MSc in Airport Customer Relations Strategy is built around a small number of design principles that keep the curriculum authentic to UK airport customer relations strategy (MSc) practice and useful for real airline, airport and integrated aviation employers. Every feature is expressed in operational language that maps directly to what recruiters and hiring managers look for.

Executive-level MSc in airport customer relations for UK and international candidates
Strategic study of CSAT, NPS and complaint performance
Reference to Airports Council International (ACI) executive service themes
Cross-partner service programme modules
Chartered Management Institute (CMI) executive leadership pathway
Applied research-informed dissertation on a live UK question
Executive-level career service and international employer introductions

What You Will Learn

By the time you complete the MSc in Airport Customer Relations Strategy you will have worked through a defined set of applied airport customer relations strategy (MSc) outcomes. Each outcome is written as a practical capability rather than a theoretical concept, so you can demonstrate the skill in an interview, on a placement or in a live shift.

Lead a strategic customer portfolio at director level
Complete a research-informed dissertation on a UK airport CX challenge
Interpret ACI executive benchmarks and CIM service standards
Apply CMI executive leadership behaviours
Contribute at board level to customer strategy decisions
Advise senior leadership on strategic customer risk
Interpret and present strategic customer evidence
Coordinate executive-level partner and regulator engagement

Who This Course Is For

The MSc in Airport Customer Relations Strategy is designed for a specific set of applicants who typically share a clear career direction into airport customer relations strategy (MSc). If you recognise yourself in the profiles below, this Master route is likely to fit your goals well.

Airport customer relations heads of department moving into director-track roles
Senior consultants serving UK and international airports
International postgraduate applicants targeting executive customer careers
Career changers with a strong senior customer management background

Career Pathways

Airport Facilities Manager
Airport Customer Experience Manager
Airport Retail & Concessions Manager
Airport Cargo Operations Manager
Head of Airport Operations
Airport Development Manager

The MSc in Airport Customer Relations Strategy is designed for executive-track candidates targeting director-level roles, consultancy positions and policy or advisory posts. Master's graduates use their dissertation, portfolio and executive references to move into senior leadership across UK carriers, London airports, aviation consultancies and international operators. The LSAAM career service supports every student on the MSc in Airport Customer Relations Strategy with CV, LinkedIn and interview coaching, mock assessment centres and structured introductions to UK carriers, London airports, ground handling providers, cargo operators and aviation consultancies.

Entry Requirements

Entry to the MSc in Airport Customer Relations Strategy follows the LSAAM Master standard. Applicants who meet these requirements can proceed directly to application; borderline candidates are welcome to contact the LSAAM admissions team for a pre-application review of their airport customer relations strategy (MSc) background.

A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
Applicants without a first degree may be considered with 5+ years of senior airline or airport experience
IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
A 500-word research statement covering the applicant's chosen area of aviation specialisation
Two academic or professional references and a short interview

Why Study at LSAAM

LSAAM is the specialist aviation division of Harold International College of London and its Master's cohort is drawn from senior airline, airport and aviation practitioners in the UK and internationally. Every route is research-informed, delivered by former airline operations managers, airport duty managers and aviation safety officers, and supported by an executive-level career service.

Postgraduate students benefit from research supervision, executive mentoring and structured introductions to UK carriers, London airports, aviation consultancies and international aviation employers.

The postgraduate cohort receives research supervision from practising aviation professionals, structured executive mentoring and access to an alumni network of senior airline, airport and consultancy leaders, giving every Master's graduate a credible route into the next phase of their aviation career.

Apply for MSc in Airport Customer Relations Strategy

The MSc in Airport Customer Relations Strategy is designed for applicants ready to commit to a professionally referenced UK aviation qualification. Applications are open on a rolling basis across on-campus, online and distance-learning routes, and the LSAAM admissions team is available to support your application from enquiry through enrolment.

If you are targeting director-track roles, consultancy positions or policy and advisory posts, this Master's is the LSAAM executive route combining research, portfolio and network into a single postgraduate award. Advance into executive aviation leadership with LSAAM on the MSc in Airport Customer Relations Strategy route and secure your place in the next available LSAAM intake. Enrol Now.