Advanced Diploma in Hospitality Management Systems
Course Overview
The Advanced Diploma in Hospitality Management Systems is a UK Level 5-equivalent programme of 12 to 15 months with LSHRM. It focuses on the operating platforms, workflows and reporting systems that keep a hotel running day to day, from PMS integration to task management and shift handovers. The programme is aligned with HOSPA, Institute of Hospitality and CMI references.
By graduation you will be able to configure a property management system, map guest journeys across PMS, POS and CRM, run a shift handover protocol and audit daily reporting packs for the general manager.
The curriculum walks you through the operating platforms of a hotel property, from PMS configuration and POS integration to shift handover protocols and system upgrade projects. Assessment includes a PMS configuration exercise, a guest journey mapping brief, a shift handover protocol design and a system upgrade evaluation.
Modules across the Hospitality Management Systems programme are delivered in short weekly units with practical activities anchored to real hotel workflows, and every intake sits within a wider LSHRM cohort that combines learners from London, the UK regions and international markets. Tutor contact hours are protected across each week, with dedicated office-hour slots and asynchronous forum support so that Hospitality Management Systems learners never lose momentum between modules.
On completion, Hospitality Management Systems learners can progress into the LSHRM Higher Diploma, moving from senior operational (UK Level 5-equivalent) standard into department head articulation territory without repeating material. Every Hospitality Management Systems student is also supported by the LSHRM alumni network, which gathers hospitality professionals from London hotel groups, resort operators and hospitality technology firms across the UK and further afield.
Key Features
- Level 5 hotel systems curriculum with hands-on platform work
- HOSPA, Institute of Hospitality and CMI references
- PMS configuration and integration drills
- Cross-system guest journey mapping
- Shift handover and duty log protocol design
- Online, on-campus and distance-learning delivery
- Articulation to Higher Diploma and Bachelor pathways
- PMS configuration exercise using representative hotel data
- Guest journey mapping brief across PMS, POS and CRM
- Shift handover protocol design assessment
- System upgrade evaluation case study with tutor feedback
What You Will Learn
- Configure a property management system across rate, room and guest tables
- Integrate PMS, POS and CRM for a joined-up guest journey
- Design shift handover, duty log and incident escalation routines
- Interpret daily flash reports, pickup and forecast variance
- Audit hotel operating routines against Institute of Hospitality references
- Coordinate housekeeping, front office and maintenance task queues
- Support system upgrade projects and vendor evaluations
- Prepare operational content for executive committee reporting
- Configure rate plans, packages and market segments in a PMS
- Handle integration testing between PMS and CRM platforms
- Handle shift handover across day, evening and night teams
- Support night audit routines and month-end system tasks
- Handle user access, permissions and audit trail requirements
- Handle hospitality management systems content in the context of daily hotel operations, front office rhythm and duty leadership
- Handle hospitality management systems content with awareness of UK professional-body references
- Handle hospitality management systems content across on-campus, online and distance learning delivery modes
- Handle hospitality management systems content in the context of London hospitality employers
- Handle hospitality management systems content with cross-department awareness across a hotel property
- Handle hospitality management systems content in the context of career progression to the LSHRM Higher Diploma
Who This Course Is For
- Front office supervisors moving into hotel systems roles
- Duty managers targeting rooms division management
- LSHRM Diploma graduates progressing to Level 5 study
- International hoteliers preparing for UK operating environments
- Reservations agents progressing into systems administration
- Career changers with a technical background entering hotels
Career Pathways
- Hotel Operations Manager
- Rooms Division Manager
- Duty Manager
- Reservations Manager
- Hotel Coordinator
- Assistant Front Office Manager
LSHRM careers advisors support Advanced Diploma students with CV coaching, systems-focused interview drills and introductions to London hotel groups, cluster offices and rooms division recruiters.
Past LSHRM Advanced Diploma students have moved into rooms division, reservations and hotel systems roles inside London hotel groups and international cluster offices, with several supported into vendor consultant positions.
Entry Requirements
- A completed LSHRM Diploma or equivalent Level 4 qualification
- Alternatively, 2+ years of relevant hospitality, hotel or resort experience with a strong statement of purpose
- IELTS 6.0 or equivalent English proficiency for international applicants
- Two academic or professional references
- Access to a computer and reliable internet for online delivery
Why Study at LSHRM
LSHRM is the London School of Hotel and Resort Management - a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses.
Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike.
Systems tutors are drawn from operations directors and HOSPA-linked practitioners, so the Advanced Diploma teaches the workflows that London hotels use every day.
LSHRM's hotel systems content sits inside the wider Hotel Operations and Front Office department, so learners also see the front office, communication and duty leadership modules that give systems work its operational context.
Apply for Advanced Diploma in Hospitality Management Systems
Applications for the Advanced Diploma in Hospitality Management Systems open on rolling intakes. Progress into supervisory and strategic hospitality practice with LSHRM admissions. The programme sits at senior operational (UK Level 5-equivalent) standard and is delivered by an academic team that continues to advise the wider hospitality sector. Support is available throughout the Hospitality Management Systems programme from admissions to graduation, and every intake is supported by LSHRM course leaders and student services. Progress into supervisory and strategic hospitality practice with LSHRM admissions. Enrol Now
