Advanced Diploma in Hotel Crisis Management

Course Overview

The Advanced Diploma in Hotel Crisis Management is a UK Level 5-equivalent programme of 12 to 15 months with LSHRM. It builds the operational and communication skills needed to lead a hotel through fire, security, health, weather and reputational crises. The programme is aligned with Institute of Hospitality, UKHospitality and CMI references for hotel duty leadership.

By graduation you will be able to author a hotel crisis manual, chair an incident command briefing, coordinate with London emergency services and manage post-incident guest and media communication.

The curriculum walks you through the incident types most likely to reach a hotel duty leadership team, from fire and flood to security incidents, health scares and reputational crises. Assessment blends a crisis manual update, a chaired incident command role play, a written post-incident report and a media response drill.

Modules across the Hotel Crisis Management programme are delivered in short weekly units with practical activities anchored to real hotel workflows, and every intake sits within a wider LSHRM cohort that combines learners from London, the UK regions and international markets. Tutor contact hours are protected across each week, with dedicated office-hour slots and asynchronous forum support so that Hotel Crisis Management learners never lose momentum between modules.

On completion, Hotel Crisis Management learners can progress into the LSHRM Higher Diploma, moving from senior operational (UK Level 5-equivalent) standard into department head articulation territory without repeating material. Every Hotel Crisis Management student is also supported by the LSHRM alumni network, which gathers hospitality professionals from London hotel groups, resort operators and hospitality technology firms across the UK and further afield.

Key Features

• Level 5 hotel crisis leadership syllabus
• Institute of Hospitality, UKHospitality and CMI references
• Incident command briefing simulations
• Emergency services coordination playbooks for London properties
• Post-incident communication and reputation management
• Online, on-campus and distance-learning delivery
• Articulation to Higher Diploma and Bachelor programmes
• Crisis manual update assessment with individual tutor feedback
• Chaired incident command role play under scenario pressure
• Written post-incident report with lessons-learned review
• Media response drill assessed by an industry practitioner

What You Will Learn

• Author and update a full hotel crisis manual with escalation trees
• Chair incident command briefings during live operational disruption
• Coordinate with London emergency services and local authorities
• Run guest evacuation, shelter-in-place and safe-room protocols
• Manage post-incident guest recovery and compensation frameworks
• Handle media enquiries and social media reputation flare-ups
• Debrief teams and produce lessons-learned reports for executives
• Test crisis routines through table-top and live exercises
• Handle fire and evacuation leadership in central London properties
• Coordinate a hotel security incident with police liaison
• Handle health scares including foodborne and infectious cases
• Manage reputational crises across review platforms and press
• Handle major event disruption including weather and utility failure
• Handle hotel crisis management content in the context of daily hotel operations, front office rhythm and duty leadership
• Handle hotel crisis management content with awareness of UK professional-body references
• Handle hotel crisis management content across on-campus, online and distance learning delivery modes
• Handle hotel crisis management content in the context of London hospitality employers
• Handle hotel crisis management content with cross-department awareness across a hotel property
• Handle hotel crisis management content in the context of career progression to the LSHRM Higher Diploma

Who This Course Is For

• Duty managers targeting security or crisis leadership tracks
• Rooms division supervisors moving into resilience remits
• LSHRM Diploma graduates progressing to Level 5 study
• International hoteliers preparing for UK duty leadership
• Hotel security supervisors moving into crisis leadership
• International duty leaders preparing for UK duty environments

Career Pathways

• Duty Manager
• Hotel Operations Manager
• Night Manager
• Deputy Hotel Manager
• Rooms Division Manager
• Hospitality Team Leader

LSHRM careers advisors support Advanced Diploma students with duty leadership CV coaching, scenario interview drills and introductions to London hotel groups, security consultancies and hospitality risk teams.

Past LSHRM Advanced Diploma students have progressed into duty manager, night manager and rooms division manager posts inside London hotel groups, with several supported into hospitality security consultancy roles.

Entry Requirements

• A completed LSHRM Diploma or equivalent Level 4 qualification
• Alternatively, 2+ years of relevant hospitality, hotel or resort experience with a strong statement of purpose
• IELTS 6.0 or equivalent English proficiency for international applicants
• Two academic or professional references
• Access to a computer and reliable internet for online delivery

Why Study at LSHRM

LSHRM is the London School of Hotel and Resort Management - a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses.

Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike.

Crisis modules are led by former hotel duty managers who ran incident command in central London properties, so the Advanced Diploma reflects the discipline actually needed on the ground.

LSHRM's crisis leadership content sits inside the wider Hotel Operations and Front Office department, so learners also see the duty leadership, guest recovery and communication modules that shape a hotel's overall resilience posture.

Apply for Advanced Diploma in Hotel Crisis Management

Applications for the Advanced Diploma in Hotel Crisis Management open on rolling intakes. Progress into supervisory and strategic hospitality practice with LSHRM admissions. The programme sits at senior operational (UK Level 5-equivalent) standard and is delivered by an academic team that continues to advise the wider hospitality sector. Support is available throughout the Hotel Crisis Management programme from admissions to graduation, and every intake is supported by LSHRM course leaders and student services. Progress into supervisory and strategic hospitality practice with LSHRM admissions. Enrol Now