What delivery modes are available for the Diploma in Hospitality Performance Management?

The Diploma in Hospitality Performance Management is offered across on-campus, online and distance-learning routes at LSHRM. On-campus places are based in London, while online and distance-learning cohorts follow the same Diploma in Hospitality Performance Management syllabus with live tutor sessions and recorded content.

Is the Diploma in Hospitality Performance Management recognised in the UK?

Yes. The Diploma in Hospitality Performance Management is delivered by LSHRM, a division of Harold International College of London, and is aligned with UK sector benchmarks and professional bodies such as the Institute of Hospitality. The Diploma in Hospitality Performance Management sits within the Diploma (UK Level 4-equivalent) tier of the LSHRM articulation model.

What are the entry requirements for the Diploma in Hospitality Performance Management?

Entry to the Diploma in Hospitality Performance Management follows the LSHRM Diploma (UK Level 4-equivalent) route. Applicants typically need the qualifications outlined in the Entry Requirements section, plus the standard English-language and technology requirements. LSHRM welcomes UK and international applicants to the Diploma in Hospitality Performance Management.

How much does the Diploma in Hospitality Performance Management cost and is funding available?

Tuition for the Diploma in Hospitality Performance Management depends on delivery mode and applicant status. LSHRM publishes current fees on the Diploma in Hospitality Performance Management enrolment page, and the admissions team can advise on instalment plans, employer-sponsored routes and any available scholarships for the Diploma in Hospitality Performance Management.

Diploma in Hospitality Performance Management | LSHRM | Harold International College of London

Course Overview

The Diploma in Hospitality Performance Management is an LSHRM Diploma (UK Level 4-equivalent) programme running across a 9 to 12 months study window and delivered from our London base as part of the Harold International College of London portfolio. Sitting inside the Hotel Operations & Front Office department, the programme focuses on the KPI systems, team scorecards and coaching cycles used to lift hotel performance. The syllabus is UK-referenced, written for applicants who intend to work in real hotels, resorts and integrated hospitality businesses, and shaped alongside bodies such as the Chartered Management Institute (CMI) and the UKHospitality so that every module maps to how the UK sector actually operates.

By graduation you will be able to design a departmental scorecard, run a hospitality performance cycle, and coach team members against measurable operational targets. The programme is structured across on-campus, online and distance-learning delivery, uses live tutor-led sessions supported by recorded material, and articulates cleanly into the next LSHRM level so you can plan your full progression from day one. Every assessment is built around applied hospitality practice rather than abstract theory, meaning your portfolio at the end of the Diploma in Hospitality Performance Management is directly relevant to interview and role conversations across London hotel groups, boutique brands and international resort operators.

Key Features

Diploma focused on measurable hotel and hospitality performance uplift
Aligned with people and performance standards referenced by People 1st International and the Chartered Management Institute (CMI)
Includes KPI, forecasting, coaching and performance-review modules
Cohort-based online delivery with live case reviews
Assessments based on live departmental scorecards
Feeds cleanly into the Advanced Diploma in Hotel Business Leadership

What You Will Learn

Design a departmental performance scorecard for hotels
Run a full performance-management cycle from goals to review
Coach team members using a UK hospitality-appropriate framework
Interpret occupancy, ADR, RevPAR, capture and payroll KPIs together
Design a shift-briefing rhythm that supports performance targets
Manage under-performance conversations with fairness and rigour
Present performance results to a general manager or ownership meeting
Recognise the role of CMI and People 1st International in UK hospitality

Who This Course Is For

Duty managers stepping into HOD roles
Housekeeping and F&B supervisors formalising their people practice
International hoteliers targeting UK hotel management
Career changers from operations or retail management
LSHRM Certificate holders progressing to the next level

Career Pathways

Hotel Operations Manager
Duty Manager
Front Office Supervisor
Guest Service Manager
Rooms Division Supervisor
Hospitality Team Leader

LSHRM careers services support every Diploma in Hospitality Performance Management student with CV and LinkedIn coaching, interview practice and structured introductions to London hotel groups, luxury resort operators, boutique brands, cluster hotels and the wider UK hospitality supply chain. Because the Diploma in Hospitality Performance Management sits within the Hotel Operations & Front Office portfolio, career support is tuned to the specific hiring rhythm of hospitality performance management, and continues after graduation through the LSHRM alumni network.

Entry Requirements

Applicants to the Diploma in Hospitality Performance Management should meet the standard LSHRM Diploma (UK Level 4-equivalent) criteria. Each application is reviewed individually and international qualifications are welcomed.

Age 18+ with a completed secondary education (A-Levels, IB, or overseas equivalent)
An LSHRM Certificate or comparable hospitality/business qualification (preferred, not required)
IELTS 5.5 or equivalent English proficiency for international applicants
A short statement of interest describing your career direction in hospitality
Access to a computer and reliable internet for online delivery

Why Study at LSHRM

LSHRM is the London School of Hotel and Resort Management and a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses. Every LSHRM programme is aligned with recognised UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the British Institute of Innkeeping, so graduates step into the sector with credible, industry-referenced study behind them.

Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike. Students on every LSHRM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and introductions to London hotel groups, luxury resort operators, boutique brands and the wider hospitality supply chain. LSHRM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree and with Master's routes for those aiming at general management, executive and consultancy roles.

Apply for Diploma in Hospitality Performance Management

Applications for the Diploma in Hospitality Performance Management are open on a rolling basis, with online interviews for international applicants and short assessment calls for on-campus routes. Our admissions team will guide you through document verification, fee options and cohort start dates, and the LSHRM student support team is available from the moment you enrol through to graduation. Take the next step into professional hotel management and secure your place on the next LSHRM cohort. Enrol Now.