How long does the Diploma in Hotel Software Management take to complete?

The Diploma in Hotel Software Management runs across a 9 to 12 months study window at LSHRM. Timing varies based on your delivery mode and pace, but the Diploma in Hotel Software Management is built around a UK Level structure and paced to fit both full-time students and working hospitality professionals.

What delivery modes are available for the Diploma in Hotel Software Management?

The Diploma in Hotel Software Management is offered across on-campus, online and distance-learning routes at LSHRM. On-campus places are based in London, while online and distance-learning cohorts follow the same Diploma in Hotel Software Management syllabus with live tutor sessions and recorded content.

Is the Diploma in Hotel Software Management recognised in the UK?

Yes. The Diploma in Hotel Software Management is delivered by LSHRM, a division of Harold International College of London, and is aligned with UK sector benchmarks and professional bodies such as the Institute of Hospitality. The Diploma in Hotel Software Management sits within the Diploma (UK Level 4-equivalent) tier of the LSHRM articulation model.

What are the entry requirements for the Diploma in Hotel Software Management?

Entry to the Diploma in Hotel Software Management follows the LSHRM Diploma (UK Level 4-equivalent) route. Applicants typically need the qualifications outlined in the Entry Requirements section, plus the standard English-language and technology requirements. LSHRM welcomes UK and international applicants to the Diploma in Hotel Software Management.

How much does the Diploma in Hotel Software Management cost and is funding available?

Tuition for the Diploma in Hotel Software Management depends on delivery mode and applicant status. LSHRM publishes current fees on the Diploma in Hotel Software Management enrolment page, and the admissions team can advise on instalment plans, employer-sponsored routes and any available scholarships for the Diploma in Hotel Software Management.

Diploma in Hotel Software Management | LSHRM | Harold International College of London

Course Overview

The Diploma in Hotel Software Management is an LSHRM Diploma (UK Level 4-equivalent) programme running across a 9 to 12 months study window and delivered from our London base as part of the Harold International College of London portfolio. Sitting inside the Digital Hospitality & Technology department, the programme focuses on the day-to-day administration of a hotel's PMS, channel manager, CRS, POS and CRM stack. The syllabus is UK-referenced, written for applicants who intend to work in real hotels, resorts and integrated hospitality businesses, and shaped alongside bodies such as the Chartered Institute of Marketing (CIM) and the TechUK so that every module maps to how the UK sector actually operates.

By graduation you will be able to administer a hotel systems stack, run rate and inventory configurations, and support the revenue and reservations team as a systems lead. The programme is structured across on-campus, online and distance-learning delivery, uses live tutor-led sessions supported by recorded material, and articulates cleanly into the next LSHRM level so you can plan your full progression from day one. Every assessment is built around applied hospitality practice rather than abstract theory, meaning your portfolio at the end of the Diploma in Hotel Software Management is directly relevant to interview and role conversations across London hotel groups, boutique brands and international resort operators.

Key Features

Diploma written by former hotel systems and revenue managers
Aligned with digital standards referenced by HOSPA and BCS, The Chartered Institute for IT
Includes PMS, CRS, channel manager, POS and CRM administration modules
Cohort-based delivery with hands-on training environments
Assessments based on configuration and reporting scenarios
Feeds into the Advanced Diploma in Hospitality Digital Transformation

What You Will Learn

Administer a hotel PMS across users, room types and rate codes
Configure rates and inventory in a channel manager and CRS
Run day-of-arrival, night-audit and forecast reports
Support reservations on OTA connectivity and no-show handling
Manage POS user administration and menu-item configuration
Support CRM segmentation and campaign administration
Follow GDPR and PCI-DSS basics on hotel systems
Recognise the role of HOSPA, BCS and TechUK in hospitality systems

Who This Course Is For

Front-office staff moving into a systems or revenue-support role
Reservations and revenue coordinators formalising systems practice
International hoteliers targeting UK systems environments
Career changers from IT support or SaaS operations
LSHRM Certificate holders progressing to the next level

Career Pathways

PMS Administrator
Reservations Systems Specialist
Hospitality Data Analyst
Distribution Coordinator
Booking Platform Coordinator
Hotel Systems Trainee

LSHRM careers services support every Diploma in Hotel Software Management student with CV and LinkedIn coaching, interview practice and structured introductions to London hotel groups, luxury resort operators, boutique brands, cluster hotels and the wider UK hospitality supply chain. Because the Diploma in Hotel Software Management sits within the Digital Hospitality & Technology portfolio, career support is tuned to the specific hiring rhythm of hotel software management, and continues after graduation through the LSHRM alumni network.

Entry Requirements

Applicants to the Diploma in Hotel Software Management should meet the standard LSHRM Diploma (UK Level 4-equivalent) criteria. Each application is reviewed individually and international qualifications are welcomed.

Age 18+ with a completed secondary education (A-Levels, IB, or overseas equivalent)
An LSHRM Certificate or comparable hospitality/business qualification (preferred, not required)
IELTS 5.5 or equivalent English proficiency for international applicants
A short statement of interest describing your career direction in hospitality
Access to a computer and reliable internet for online delivery

Why Study at LSHRM

LSHRM is the London School of Hotel and Resort Management and a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses. Every LSHRM programme is aligned with recognised UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the British Institute of Innkeeping, so graduates step into the sector with credible, industry-referenced study behind them.

Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike. Students on every LSHRM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and introductions to London hotel groups, luxury resort operators, boutique brands and the wider hospitality supply chain. LSHRM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree and with Master's routes for those aiming at general management, executive and consultancy roles.

Apply for Diploma in Hotel Software Management

Applications for the Diploma in Hotel Software Management are open on a rolling basis, with online interviews for international applicants and short assessment calls for on-campus routes. Our admissions team will guide you through document verification, fee options and cohort start dates, and the LSHRM student support team is available from the moment you enrol through to graduation. Take the next step into professional hotel management and secure your place on the next LSHRM cohort. Enrol Now.