What delivery modes are available for the Certificate in Tourism Industry Communication?

The Certificate in Tourism Industry Communication is offered on-campus in London, online, and, where relevant, through distance learning routes, and the Certificate in Tourism Industry Communication timetable includes recorded sessions, live seminars and structured cohort activity.

Is the Certificate in Tourism Industry Communication recognised in the UK?

The Certificate in Tourism Industry Communication is issued by LSTITM as a division of Harold International College of London, and the Certificate in Tourism Industry Communication curriculum is aligned with UK tourism, travel and marketing bodies including the Tourism Society, ITT and CIM.

What are the entry requirements for the Certificate in Tourism Industry Communication?

Entry to the Certificate in Tourism Industry Communication requires the level-appropriate academic background and IELTS 5.0 for international applicants, and the Certificate in Tourism Industry Communication admissions team advises on documentation and progression from prior LSTITM routes.

How much does the Certificate in Tourism Industry Communication cost and are payment plans available?

Fees for the Certificate in Tourism Industry Communication are published transparently on the LSTITM website with tiered UK and international rates, and the Certificate in Tourism Industry Communication finance team supports instalment plans and scholarship enquiries. Distinctive practice includes service email and call practice and brand voice adaptation drills.

Certificate in Tourism Industry Communication | LSTITM | Harold International College of London

Course Overview

The Certificate in Tourism Industry Communication is an introductory Certificate route running 3 to 6 months, aligned with UK entry-level tourism practice. Delivered by the Tourism Business, Marketing & Operations department at LSTITM, the programme concentrates on written and spoken communication for UK tourism service roles, covering brand voice, customer enquiries and internal reporting within the wider UK visitor economy.

By the end of the certificate route you will be writing clear customer emails, structured enquiry replies and internal shift notes to UK service standards, ready to contribute in tourism business, marketing & operations settings across London and comparable UK tourism environments.

The Certificate in Tourism Industry Communication concentrates on tone, structure and pace across the small written and spoken exchanges that shape UK guest impressions, from a five-line email through a two-minute phone conversation to a shift handover note that colleagues can act on.

Key Features

Programme content aligned with Chartered Institute of Marketing (CIM), Tourism Society, Institute of Travel and Tourism (ITT) and Association of British Travel Agents (ABTA) themes
Delivered fully in UK English through the Tourism Business, Marketing & Operations department
Structured articulation from LSTITM Certificate through Diploma, Advanced Diploma, Higher Diploma and honours-level study
Focus areas include service written communication, spoken enquiry handling, brand voice basics, internal team reporting for the Certificate in Tourism Industry Communication
Dedicated career support covering CV, LinkedIn and interview coaching for UK tourism roles
Access to LSTITM's employer network across tour operators, OTAs, DMOs and London hospitality partners
Formative and summative assessment reviewed by tourism industry practitioners

What You Will Learn

Structure customer enquiry emails using UK tourism-service tone
Handle inbound calls with confidence, empathy and clarity
Write itineraries, quotes and confirmations that read consistently
Adapt brand voice for luxury, mid-market and budget tourism segments
Compose short internal handover notes for shift teams
Deliver simple destination briefings to customers and colleagues
Recognise cultural sensitivities in inbound and outbound communications
Use UK complaint-handling language calmly and constructively

Alongside taught content, the Certificate in Tourism Industry Communication builds a small personal library of sample emails, call scripts and shift notes that learners can reuse in their first UK tourism role. Practical drills include rewriting an ambiguous customer enquiry, running a two-minute upselling call and drafting an internal handover for a colleague across a rest day.

Who This Course Is For

New reservations and customer-service assistants in UK tourism firms
Front-of-house tourism staff wanting a formal communication qualification
International applicants building English confidence for a UK travel career
Career changers preparing for their first tourism-service role

Certificate learners join communication-focused industry sessions with UK tour operators, DMOs and attraction teams, hearing directly from customer-service supervisors on how tone, structure and pace change between a corporate booking enquiry, a leisure family holiday call and an inbound complaint that requires care, curiosity and clear next steps.

Career Pathways

Franchise Manager (Travel) Assistant
Tourism Communications Manager Assistant
Revenue Analyst (Tourism) Assistant
Tourism Category Manager Assistant
Tourism Marketing Manager Assistant
Brand Manager (Travel) Assistant

LSTITM's careers service supports every Certificate in Tourism Industry Communication learner with CV coaching, interview practice and warm introductions across London tourism boards, tour operators, OTAs, airline partners and hospitality employers, aligned with entry-level careers in the UK visitor economy.

Graduates typically move into UK tourism customer-service assistant, reservations support and front-of-house communications roles at hotels, tour operators and destination attractions across London.

Entry Requirements

Age 16+ with genuine interest in tourism and international travel careers, with a stated interest in tourism industry communication
GCSE-equivalent secondary education (or overseas equivalent)
Basic English proficiency (IELTS 5.0 or equivalent for international applicants)
Access to a computer with reliable internet for online delivery
No prior tourism qualification required , this is a foundation route

Why Study at LSTITM

The Certificate in Tourism Industry Communication also introduces LSTITM's mentoring model, giving learners a first experience of working with UK tourism professionals who review sample scripts, emails and calls before real customer interactions.

LSTITM is the London School of Tourism and International Travel Management , a specialist division of Harold International College of London focused on the destination, business, systems and strategic disciplines that shape modern global tourism.

Students on every LSTITM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and introductions to London tourism boards, tour operators, OTAs, airline and hospitality partners.

Apply for Certificate in Tourism Industry Communication

Applications for the Certificate in Tourism Industry Communication are open all year through the LSTITM admissions portal, with the admissions team available to guide UK and international applicants through documentation, English requirements and instalment plans. Once accepted, learners receive an induction pack covering service-writing samples, tutor introductions and a quick primer on UK tourism tone that new service staff commonly find useful in their opening study weeks. Applicants can request a call with a communications tutor before enrolling to confirm delivery mode and expected written practice for this Certificate. Start your London-recognised tourism career today and secure your place on this Certificate in Tourism Industry Communication cohort. Enrol Now.