How long is the MSc in Airline Customer Service Management?

The MSc in Airline Customer Service Management runs across a 12 to 18-month full postgraduate route, with flexible pacing built in so senior applicants can complete the MSc in Airline Customer Service Management around executive commitments and international travel.

How is the MSc in Airline Customer Service Management delivered?

You can study the MSc in Airline Customer Service Management on campus in central London, fully online from anywhere in the world, or by distance learning with dissertation supervision. You may switch mode during your enrolment on the MSc in Airline Customer Service Management where career schedules require it.

Is the MSc in Airline Customer Service Management recognised internationally?

The MSc in Airline Customer Service Management is aligned with the guidance frameworks of RAeS, CAA and IATA, giving international applicants a credible, London-issued postgraduate qualification. The MSc in Airline Customer Service Management is designed for senior leaders working across UK and international airline environments.

What are the entry requirements for the MSc in Airline Customer Service Management?

Applicants to the MSc in Airline Customer Service Management need a UK 2:2 honours degree or equivalent, or 5+ years senior airline experience, together with the English proficiency, research statement and reference expectations set out on the LSAAM admissions page for the MSc in Airline Customer Service Management.

How much does the MSc in Airline Customer Service Management cost?

Tuition fees for the MSc in Airline Customer Service Management are published on the LSAAM course fees page. Payment plans, early-application discounts and international scholarship routes are available on request from the LSAAM admissions team, so applicants can plan the cost of the MSc in Airline Customer Service Management in a way that fits their situation.

MSc in Airline Customer Service | LSAAM | Harold International College of London

Course Overview

The MSc in Airline Customer Service Management is a 12 to 18-month LSAAM Master's degree delivered on campus, online and by distance learning. It is built around the research-informed executive study of airline customer service strategy, transformation and board-level reporting, and is written to sit alongside the guidance published by the Royal Aeronautical Society (RAeS), the Civil Aviation Authority (CAA) and the International Air Transport Association (IATA).

By graduation you will be able to lead a research-informed customer service strategy for an airline, present at board level, and step into senior airline customer service leadership at UK and international full-service, low-cost or regional carrier groups.

Key Features

Research-informed curriculum aligned with the guidance frameworks of the Royal Aeronautical Society (RAeS) and the CAA
Written and delivered by former airline customer service directors and senior strategy consultants
Live case studies drawn from full-service carriers, low-cost carriers and UK regional operators
Reference to the standards of IATA, CMI and CIM where credible to the subject
Dissertation or capstone project on a chosen airline customer service theme
Executive skills workshops on stakeholder influence and board-level communication
Careers service coverage on executive CV, LinkedIn and structured introductions to UK airline senior teams

What You Will Learn

The board-level role of customer service in airline commercial performance
Research-informed customer service strategy for UK and international airlines
Airline customer service transformation across cabin, ground and digital
How airline service KPIs are reported to airline boards
How customer service research and analytics inform executive decisions
How airline customer service strategy aligns with IATA and CAA policy
How to lead a customer service dissertation project across an airline
How to present a board-level customer service investment case

Who This Course Is For

Airline customer service managers moving into senior leadership
Career changers with 5+ years senior airline service experience
Airline consultants moving into executive roles
International applicants seeking a UK-referenced airline customer service Master's
Aspiring airline customer service directors

Career Pathways

Head of Airline Customer Service
Airline Customer Service Director
Airline Customer Experience Director
Airline Cabin Service Director
Airline Ground Service Director
Airline Loyalty Director
Airline Contact Centre Director

The LSAAM careers service supports every Master's student with executive CV coaching, LinkedIn optimisation, senior interview preparation and structured introductions to UK airline groups, London airports and international aviation employers.

Entry Requirements

A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
Applicants without a first degree may be considered with 5+ years of senior airline or airport experience
IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
A 500-word research statement covering your chosen area of airline customer service specialisation
Two academic or professional references and a short interview

Why Study at LSAAM

LSAAM is the London School of Aviation and Airport Management, a specialist division of Harold International College of London focused entirely on the operational, commercial and strategic disciplines that run modern airlines and airports. Every LSAAM programme is aligned with recognised UK and international aviation bodies including the Royal Aeronautical Society, the UK Civil Aviation Authority, IATA and the Chartered Institute of Logistics and Transport, so graduates step into the sector with credible, industry-referenced study behind them.

Our tutors are former airline customer service directors, senior strategy consultants and executive advisors, and delivery is available on campus, online and by distance learning to fit working professionals and international students on any timezone.

Apply for MSc in Airline Customer Service Management

The MSc in Airline Customer Service Management is your credible, London-referenced route into board-level airline customer service leadership. Applications are open now for online, on-campus and distance-learning intakes and can be completed with a 500-word research statement and references. Advance into executive aviation leadership with LSAAM and secure your place on the next MSc in Airline Customer Service Management cohort. Enrol Now