How long is the MSc in Airline Service Systems?

The MSc in Airline Service Systems runs across a 12 to 18-month full postgraduate route, with flexible pacing built in so senior applicants can complete the MSc in Airline Service Systems around executive commitments and international travel.

How is the MSc in Airline Service Systems delivered?

You can study the MSc in Airline Service Systems on campus in central London, fully online from anywhere in the world, or by distance learning with dissertation supervision. You may switch mode during your enrolment on the MSc in Airline Service Systems where career schedules require it.

Is the MSc in Airline Service Systems recognised internationally?

The MSc in Airline Service Systems is aligned with the guidance frameworks of IATA, RAeS and CAA, giving international applicants a credible, London-issued postgraduate qualification. The MSc in Airline Service Systems is designed for senior leaders working across UK and international airline environments.

What are the entry requirements for the MSc in Airline Service Systems?

Applicants to the MSc in Airline Service Systems need a UK 2:2 honours degree or equivalent, or 5+ years senior airline service experience, together with the English proficiency, research statement and reference expectations set out on the LSAAM admissions page for the MSc in Airline Service Systems.

How much does the MSc in Airline Service Systems cost?

Tuition fees for the MSc in Airline Service Systems are published on the LSAAM course fees page. Payment plans, early-application discounts and international scholarship routes are available on request from the LSAAM admissions team, so applicants can plan the cost of the MSc in Airline Service Systems in a way that fits their situation.

MSc in Airline Service Systems | LSAAM | Harold International College of London

Course Overview

The MSc in Airline Service Systems is a 12 to 18-month LSAAM Master's degree delivered on campus, online and by distance learning. It is built around the research-informed executive study of airline service systems across disruption, loyalty and digital experience, and is written to sit alongside the guidance published by the International Air Transport Association (IATA), the Royal Aeronautical Society (RAeS) and the Civil Aviation Authority (CAA).

By graduation you will be able to lead a research-informed airline service systems strategy, present at board level, and step into senior airline service systems leadership at UK and international carrier groups.

Key Features

Research-informed curriculum aligned with the guidance frameworks of IATA and the Royal Aeronautical Society (RAeS)
Written and delivered by former airline service directors and senior strategy consultants
Live case studies drawn from full-service carriers, low-cost carriers and UK regional operators
Reference to the standards of the CAA, CIM and CMI where credible to the subject
Dissertation or capstone project on a chosen airline service systems theme
Executive skills workshops on stakeholder influence and board-level communication
Careers service coverage on executive CV, LinkedIn and structured introductions to UK airline senior teams

What You Will Learn

The board-level role of service systems in airline commercial performance
Research-informed service systems strategy for UK and international airlines
Airline service systems transformation across cabin, ground and digital
How airline service KPIs are reported to airline boards
How service systems research and analytics inform executive decisions
How airline service systems strategy aligns with IATA and CAA policy
How to lead a service systems dissertation project across an airline
How to present a board-level service systems investment case

Who This Course Is For

Airline service systems managers moving into senior leadership
Career changers with 5+ years senior airline service experience
Airline consultants moving into executive service roles
International applicants seeking a UK-referenced airline service systems Master's
Aspiring airline service directors

Career Pathways

Head of Airline Service Systems
Airline Service Systems Director
Airline Disruption Director
Airline Loyalty Systems Director
Airline Contact Centre Director
Airline Digital Service Director
Airline Customer Experience Director

The LSAAM careers service supports every Master's student with executive CV coaching, LinkedIn optimisation, senior interview preparation and structured introductions to UK airline groups, London airports and international aviation employers.

Entry Requirements

A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
Applicants without a first degree may be considered with 5+ years of senior airline or airport experience
IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
A 500-word research statement covering your chosen area of airline service systems specialisation
Two academic or professional references and a short interview

Why Study at LSAAM

LSAAM is the London School of Aviation and Airport Management, a specialist division of Harold International College of London focused entirely on the operational, commercial and strategic disciplines that run modern airlines and airports. Every LSAAM programme is aligned with recognised UK and international aviation bodies including the Royal Aeronautical Society, the UK Civil Aviation Authority, IATA and the Chartered Institute of Logistics and Transport, so graduates step into the sector with credible, industry-referenced study behind them.

Our tutors are former airline service directors, disruption strategy leads, loyalty consultants and executive advisors, and delivery is available on campus, online and by distance learning to fit working professionals and international students on any timezone.

Apply for MSc in Airline Service Systems

The MSc in Airline Service Systems is your credible, London-referenced route into board-level airline service systems leadership. Applications are open now for online, on-campus and distance-learning intakes and can be completed with a 500-word research statement and references. Advance into executive aviation leadership with LSAAM and secure your place on the next MSc in Airline Service Systems cohort. Enrol Now