How long is the Advanced Diploma in Customer Experience Strategy?

The Advanced Diploma in Customer Experience Strategy runs 12 to 15 months across on-campus, online and distance modes, with accelerated windows for applicants who already hold a Level 4 Diploma.

Is this Advanced Diploma recognised in the UK?

Yes. The Advanced Diploma in Customer Experience Strategy is a UK Level 5 senior-track qualification benchmarked to Institute of Hospitality and UKHospitality themes, with confirmed credit transfer into UK Bachelor top-ups.

What are the entry requirements for the Advanced Diploma?

You will need a Level 4 Diploma, Foundation Year or at least two years of relevant hospitality CX experience, GCSE English and Mathematics at grade 4/C, and IELTS 6.0 overall for non-native English speakers.

What does the Advanced Diploma cost and is funding available?

Full Advanced Diploma in Customer Experience Strategy fees, instalment plans and scholarship eligibility are confirmed in writing by LSCAHM admissions before enrolment.

Adv Diploma Customer Experience Strategy | LSCAHM | Harold International College of London

Course Overview

The Advanced Diploma in Customer Experience Strategy is a 12 to 15-month UK Level 5 senior-track qualification aligned with Institute of Hospitality, UKHospitality and HOSPA themes. It is written for guest relations, quality and duty managers who need a strategic credential to lead customer experience design across hotels, restaurants and hospitality venues.

By graduation, students can build annual CX strategies, map guest journeys across touchpoints, defend CX investment to executive teams, and lead cross-department CX programmes across a full property or portfolio.

Key Features

Level 5 curriculum benchmarked against Institute of Hospitality and UKHospitality CX themes.
Applied briefs drawn from London hotel groups, restaurant brands and event operators.
Guest journey mapping and NPS design labs.
Credit transfer confirmed in writing into UK Bachelor top-up hospitality and business programmes.
Named programme tutor with senior hospitality CX practice.
Access to Institute of Hospitality and HOSPA student pathways.
Capstone CX strategy report built for a live hospitality business brief.

What You Will Learn

Map guest journeys across pre-arrival, arrival, in-stay and post-stay stages.
Design NPS, CSAT and reputation KPIs for hospitality operations.
Coordinate CX with revenue, marketing and operations teams.
Lead cross-department CX programmes at property level.
Build a business case for CX investment to executive teams.
Coach guest relations teams on scripts, empathy and escalation.
Manage reputation events including complaints, refunds and PR.
Report CX performance to general managers and asset owners.

Who This Course Is For

Guest relations and CX managers targeting director-level roles.
Duty managers moving into CX-heavy positions.
Quality and standards managers in hotels and restaurant groups.
Working practitioners returning to structured study.
International applicants seeking a UK Level 5 CX strategy credential.

Career Pathways

Guest Experience Director
Guest Relations Manager
Hospitality CX Manager
Quality and Standards Manager
Hospitality Strategy Analyst
Cluster Guest Experience Lead
Concierge Manager

The LSCAHM careers service partners with London hotel groups, restaurant brands and hospitality consultancies to open interviews for senior CX and guest experience roles, and runs at least one industry-careers day each year focused on CX progression.

Entry Requirements

A relevant Diploma (Level 4), Foundation Year, or at least two years of relevant hospitality CX, guest relations or duty management experience.
GCSE English at grade 4/C and Mathematics at grade 4/C or equivalent.
IELTS 6.0 overall (no band below 5.5) for non-native English speakers.
One academic or professional reference from a manager or tutor.
Applicants with a portfolio of guest journey work or reputation cases are encouraged to include them.

Why Study at LSCAHM

The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts. CX is read alongside operations, culinary and events curricula, so students learn to design guest experiences their teams can actually deliver at consistent standard.

Central London places luxury hotel groups, restaurant brands and the Institute of Hospitality within a short tube ride of every classroom, giving live CX briefs a strong regional anchor for every study mode.