Certificate in Hospitality Digital Tools
Course Overview
The Certificate in Hospitality Digital Tools at LSCAHM is a UK Level 3 introductory qualification of 3 to 6 months delivered by the Tourism, Events & Food Business department. It is aligned with digital-competence themes referenced by the Institute of Hospitality, UKHospitality and the Institute of Travel & Tourism (ITT). Study runs on-campus in central London, online, and by distance learning.
By the end of the programme you will be confident on the everyday digital hardware and software of a working hospitality operation: PMS, PoS, PDQ, booking platforms, review dashboards, rota apps and event-management tools.
Key Features
- Level 3 Certificate aligned with digital themes referenced by the Institute of Hospitality and ITT.
- Live PMS, PoS and PDQ workshops using industry platforms.
- Review-management and social-listening clinics.
- Rota, scheduling and shift-management app training.
- Named programme tutor across on-campus, online and distance modes.
- Portfolio assessment: recorded software walkthroughs and a written digital-competence pack.
- Rolling intakes so seats can be confirmed within days.
What You Will Learn
- Using hospitality PMS platforms for check-in, check-out and folio work.
- Handling PoS, PDQ and split-bill payments cleanly.
- Working booking, channel and reservation platforms.
- Managing review-response dashboards and social listening.
- Using rota and shift-management apps as a team member.
- Applying UK data-protection routines to guest and staff data.
- Producing simple digital reports for supervisors.
- Recognising and escalating digital incidents (data, payments, connectivity).
Who This Course Is For
- New entrants moving into their first hospitality role.
- Career changers entering hospitality from retail or admin.
- International applicants aligning to UK hospitality digital tools.
- Existing hospitality staff wanting structured digital-competence evidence.
Career Pathways
- Hospitality Digital Assistant
- Front Office Associate
- Reservations Agent
- F&B Team Member (digital-competent)
- Event Coordination Assistant
- Travel Consultant (entry)
- Hospitality Programme Manager (long-term progression)
The LSCAHM careers service pairs Certificate students with UK hotel groups, restaurant chains, event operators and travel businesses for first-role placements.
Entry Requirements
- GCSE English at grade 4/C or equivalent; open access for mature applicants at admissions review.
- No prior hospitality study required — the Certificate in Hospitality Digital Tools is designed as a first-entry route.
- IELTS 5.5 overall (no band below 5.0) for non-native English speakers, or equivalent.
- A short personal statement of 250 words describing your interest in hospitality digital tools.
- International applicants supported through visa, accommodation and English-language guidance.
Why Study at LSCAHM
LSCAHM sits inside Harold International College of London and reads culinary, hospitality, tourism and events as one guest journey. Digital tools at Certificate level are therefore taught in an operational context, because a PMS or PoS is only useful if the person using it understands what the guest is trying to do.
Central London places luxury hotel groups, hospitality-tech businesses, the Institute of Hospitality and ITT within a short tube ride of every classroom.
Apply for Certificate in Hospitality Digital Tools
Start with a UK Level 3 Certificate at LSCAHM. Rolling intakes mean early applications to the Certificate in Hospitality Digital Tools receive the widest choice of tutors and elective modules. Enrol Now.
