How long is the Higher Diploma in Service Excellence Management?

The Higher Diploma in Service Excellence Management runs 15 to 18 months at UK Level 5 with a supervised service-programme capstone.

Does the Higher Diploma in Service Excellence Management articulate into a UK Bachelor's?

Yes. The Higher Diploma in Service Excellence Management articulates into a UK Bachelor's top-up with credit transfer confirmed in writing.

What are the entry requirements?

A relevant Level 4 Diploma or comparable qualification, GCSE English and Maths at 4/C, IELTS 6.0 for non-native speakers, and one reference.

Higher Diploma Service Excellence Mgt | LSCAHM | Harold International College of London

Course Overview

The Higher Diploma in Service Excellence Management is a UK Level 5 qualification of 15 to 18 months in the executive and integrated hospitality studies portfolio at LSCAHM. Content is aligned with Institute of Hospitality guest-experience standards, UKHospitality service practice and HOSPA reporting.

By graduation you are running a service-excellence programme across a hotel or restaurant unit, from standard-setting through audit to team development, and articulating into a UK Bachelor's top-up.

Key Features

Fifteen to eighteen months across on-campus, online and distance learning.
Modules aligned with Institute of Hospitality guest-experience frameworks.
Case work with London hotels, restaurants and integrated hospitality operators.
Mystery-guest style audit exercises and dashboards.
Structured articulation into a UK Bachelor's top-up.
Named programme-tutor and small cohort model throughout.

What You Will Learn

Service standard-setting for hotels, restaurants and integrated venues.
Guest-journey mapping across arrival, stay and departure.
Mystery-guest audits and internal quality dashboards.
Feedback capture, NPS and complaint handling at scale.
Training-programme design for front-line teams.
Reward, recognition and service culture programmes.
Reporting service performance to executive leadership.
Cross-functional integration between kitchen, floor and rooms.

Who This Course Is For

Duty managers moving into service-excellence roles.
Executive assistant managers responsible for guest experience.
Hospitality operations managers integrating kitchen and floor.
Diploma graduates targeting a UK Bachelor's top-up in executive hospitality.

Career Pathways

Guest Experience Director
Hospitality Operations Manager
Executive Assistant Manager
Duty Manager (service portfolio)
Hospitality Programme Manager
Hospitality Talent Development Lead
General Manager (Hotel/Restaurant)

The LSCAHM careers service opens the door to London hotel groups, integrated hospitality operators and restaurant estates recruiting for service-excellence leadership.

Entry Requirements

A relevant Diploma (Level 4), Advanced Diploma or comparable qualification.
GCSE English at grade 4/C and Mathematics at grade 4/C or equivalent.
IELTS 6.0 overall (no band below 5.5) for non-native English speakers.
One academic or professional reference.
Working front-of-house supervisors, F&B associates and duty managers are welcomed.

Why Study at LSCAHM

LSCAHM is a specialist division of Harold International College of London that reads service excellence as the shared surface where culinary craft, hospitality management and guest experience meet.

Central London puts luxury hotel groups, the Institute of Hospitality and integrated venue operators within a short tube ride of every classroom.

Apply for Higher Diploma in Service Excellence Management

Applications for the Higher Diploma in Service Excellence Management are welcomed year-round. Complete a Higher Diploma at LSCAHM and articulate into a UK Bachelor's top-up in the same discipline, credit transfer is confirmed at enrolment. Enrol Now.