What is the duration of the BA in Aviation Customer Experience Management?

The BA in Aviation Customer Experience Management is designed to run over 36 months full honours (top-up routes available for holders of a Higher Diploma), with weekly live sessions and self-paced study built into the BA in Aviation Customer Experience Management schedule.

Is the BA in Aviation Customer Experience Management delivered online or on campus?

You can study the BA in Aviation Customer Experience Management either fully online or on-campus in central London. Online students receive the same taught content and assessment schedule as on-campus learners, so your BA in Aviation Customer Experience Management outcome is the same in either mode.

How industry-recognised is the BA in Aviation Customer Experience Management?

The BA in Aviation Customer Experience Management is aligned with UK and international hospitality bodies including Institute of Travel and Tourism (ITT) and Association of British Travel Agents (ABTA). LSILHHM programmes are aligned with these standards rather than accredited by them, which means the BA in Aviation Customer Experience Management references their frameworks throughout its taught content.

Who can apply for the BA in Aviation Customer Experience Management?

Admission to the BA in Aviation Customer Experience Management is based on LSILHHM's Bachelor (BA / BSc) entry route. Key criteria for the BA in Aviation Customer Experience Management are: A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications; A completed Higher Diploma or Advanced Diploma for top-up routes; IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency.

What does the BA in Aviation Customer Experience Management cost and are there payment plans?

LSILHHM publishes tuition fees for the BA in Aviation Customer Experience Management at each intake, and payment plans are typically available. Contact the admissions team for current BA in Aviation Customer Experience Management fee bands and to check scholarship eligibility.

BA in Aviation Customer Experience Management | LSILHHM | Harold International College of London

Course Overview

The BA in Aviation Customer Experience Management develops your understanding of aviation customer experience management inside a tourism, travel and aviation setting, delivered by the London School of International Luxury Hospitality & Hotel Management (LSILHHM), a division of Harold International College of London. The programme runs for approximately 36 months full honours (top-up routes available for holders of a Higher Diploma) and is written against UK and international hospitality standards, with reference to bodies such as Institute of Travel and Tourism (ITT), Confederation of Tourism and Hospitality (CTH) and Royal Aeronautical Society (RAeS), giving you a full honours-level view of hospitality strategy, revenue, brand and global operations with placement experience. The BA in Aviation Customer Experience Management sequences its modules so that theory is always tested against the operational realities of a functioning full-service airline.

Alongside the taught modules, you will study a structured curriculum that connects airport passenger flow to destination marketing and ground handling inside a travel agency setting, so when you finish the course, you will be ready to take a graduate-manager remit inside an international hospitality group, contribute to commercial reviews and progress on a fast-track leadership pathway. Applied exercises across the BA in Aviation Customer Experience Management draw on the routines and standards used inside UK and international tourism, travel and aviation businesses, so nothing you study feels detached from the industry.

Across the tourism, travel and aviation sector, the balance between guest experience, brand consistency and commercial performance defines who progresses and who does not. The BA in Aviation Customer Experience Management builds all three dimensions into its assessment pattern. LSILHHM has built the BA in Aviation Customer Experience Management to reflect the day-to-day paperwork, systems and service moments that shape a modern full-service airline operation.

Key Features

Applied assignments that mirror the paperwork used inside working hotels, resorts and travel businesses
Structured articulation pathway into the next LSILHHM programme level, with credit protection where applicable
Cohort of UK and international students bringing different sector perspectives to group work
Reference to World Travel & Tourism Council (WTTC) and International Air Transport Association (IATA) sector benchmarks throughout the taught modules
Weekly live sessions with tutors drawn from senior hospitality, luxury service and travel practice
Delivered over 36 months full honours (top-up routes available for holders of a Higher Diploma) across online and on-campus routes at LSILHHM London
Curriculum aligned with UK and international hospitality standards, including Institute of Travel and Tourism (ITT) and Association of British Travel Agents (ABTA)

What You Will Learn

Coordinate with ground handling, security, immigration and airline commercial teams
Apply a service recovery framework across pre-service, in-service and post-service touchpoints
Use structured guest profiling to personalise interactions
Handle irregular operations, delays and denied boarding scenarios calmly
Coordinate with quality and operations teams on repeat-issue trends
Follow the passenger journey from check-in through boarding, cabin service and arrival

Who This Course Is For

International applicants targeting a UK Bachelor with placement experience
A-Level, IB and international-equivalent applicants seeking a full honours degree
Career-focused applicants preparing for graduate-manager roles in international hospitality
LSILHHM Higher Diploma and Advanced Diploma holders using the top-up route
Applicants targeting airline, airport and aviation service roles

Career Pathways

Graduate Cabin Crew Manager
Graduate Airline Customer Experience Manager
Graduate Airline Revenue Manager
Aviation Safety Officer
Graduate Travel Technology Manager
Tourism Development Officer
Graduate Destination Marketing Manager

Every LSILHHM student on the BA in Aviation Customer Experience Management route is supported by our careers service, which covers CV and LinkedIn coaching, interview practice and structured introductions to destination management companies, luxury travel agencies, full-service carriers active in our alumni network. The careers team works with you from the first term to shape a realistic post-programme plan and to align your assignment portfolio with the roles you want to move into next.

Bachelor graduates typically join graduate-manager pathways inside international hospitality groups, with a clear line of sight into head-of-department, assistant-general-manager and specialist commercial roles. Applied assignments on the BA in Aviation Customer Experience Management produce coursework that goes straight into an interview portfolio, so what you have studied is easy to explain to a hiring manager.

Entry Requirements

A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
A completed Higher Diploma or Advanced Diploma for top-up routes
IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
Personal statement outlining career objectives in the hospitality or luxury sector
Two academic or professional references

Why Study at LSILHHM

LSILHHM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree , with Master's routes for those aiming at senior luxury hospitality management, consultancy and executive roles.

LSILHHM is the London School of International Luxury Hospitality & Hotel Management , a specialist division of Harold International College of London focused on the operational, service and strategic disciplines that run five-star hotels, luxury resorts, boutique properties, luxury travel and premium tourism experiences worldwide. For students on the BA in Aviation Customer Experience Management, this means every module is anchored to the tourism, travel and aviation standards that employers actually look for on a graduate CV.

Apply for BA in Aviation Customer Experience Management

Apply for your full LSILHHM undergraduate hospitality degree by applying for the BA in Aviation Customer Experience Management. Speak to the LSILHHM admissions team about intake dates, delivery mode, entry criteria and payment options, and take the next step into the tourism, travel and aviation sector on the BA in Aviation Customer Experience Management. Applications are reviewed on a rolling basis, and the admissions team is on hand to answer questions on the BA in Aviation Customer Experience Management before you submit. After you apply to the BA in Aviation Customer Experience Management, LSILHHM will confirm your intake date, share the induction pack and match you with a tutor for your first term of study. Enrol Now.