Fields of Study
i.
Luxury Service
ii.
Hotel Operations
iii.
Brand & Revenue
The disciplines
Three pillars that only make full sense together.
i. Luxury Service
Luxury Service & Guest Experience
The craft of anticipation — reading guests, personalising everything and delivering the invisible choreography behind a flawless stay.
Anticipatory serviceGuest relationsButler & conciergeLuxury etiquette
Explore Luxury Service & Guest Experience courses ii. Operations
Hotel & Resort Operations
Every department a great house runs on — rooms division, F&B, housekeeping, spa and events — and how they work as one machine.
Rooms divisionF&B managementSpa & wellnessEvents & banqueting
Explore Hotel & Resort Operations courses iii. Brand & Revenue
Brand, Revenue & Strategy
What makes a house worth its rate — positioning, pricing, distribution and the brand economics of the world's luxury groups.
Revenue managementLuxury brandingDistributionOwner relations
Explore Brand, Revenue & Strategy courses Service, operations or strategy?
Talk to an advisor about which side of the house your career should start on.
