BA in Hospitality Operations Management

Course Overview

LSILHHM's BA in Hospitality Operations Management is an honours-level programme delivered across three full academic years, with top-up routes available for Higher Diploma holders, structured around graduate leadership in the hotel operations sector. The programme concentrates on end-to-end hotel operations across rooms, F&B, engineering and support functions, and sits within LSILHHM's hotel operations portfolio in central London. Modules blend theoretical grounding with applied case material drawn from international hotel chains and conference hotels, and every submission is written up to a professional standard.

Delivery is available on-campus in central London and online for UK-based, distance-based and international learners, with the same syllabus, tutors and assessment across all routes. Applicants can choose the delivery route that best fits their current work commitments, family life and travel plans, and switch between routes at defined intake points if their circumstances change. LSILHHM tutors provide weekly office hours, and the BA in Hospitality Operations Management module handbook signposts referenced reading from bodies such as the Chartered Institute of Personnel and Development (CIPD).

By the end of the programme graduates leave with an honours qualification, placement experience, a professional portfolio and the confidence to enter graduate-management programmes at lifestyle hotel operators and four-star and five-star London hotels. The LSILHHM careers team supports graduates into their first role with structured coaching, employer introductions and a warm handover to alumni already working in the sector.

Case study material for the BA in Hospitality Operations Management is refreshed each intake so the examples students work with reflect current trading patterns in hotel operations. Tutors update reference lists in consultation with industry contacts, and add short commentary notes on how each case relates to the BA in Hospitality Operations Management learning outcomes.

Key Features

• Modules referenced against guidance from the Confederation of Tourism and Hospitality (CTH) and the Institute of Customer Service (ICS), so the vocabulary used in class matches the vocabulary used in the sector
• Regular guest sessions from practising resort general managers, boutique hotel managers and other senior hotel operations professionals working in the London and international market
• Weekly office-hour support from LSILHHM tutors with lived hotel operations experience and current sector contacts
• Curriculum aligned with the professional standards of the British Hospitality Association (UKHospitality), giving each BA in Hospitality Operations Management student credible industry-referenced grounding
• A structured London orientation programme that connects new students with the wider LSILHHM hotel operations alumni community and industry mentors
• Clear articulation into LSILHHM's next-level programme, so BA in Hospitality Operations Management learners have a mapped progression route without repeating modules
• Career support covering CV, LinkedIn, mock interview, employer briefing and structured introductions across LSILHHM's hotel operations network

What You Will Learn

• Present strategic recommendations to a senior audience in tight, evidence-backed formats
• Interpret ESG, sustainability and community-impact reporting in a hospitality and travel context
• Diagnose and improve service delivery across end-to-end hotel operations across rooms, F&B, engineering and support functions, from customer journey through operating model
• Model revenue, occupancy and demand scenarios at property, sub-brand and portfolio level
• Lead cross-functional projects across rooms, F&B, marketing, digital and support functions
• Complete a placement-informed applied project that combines theory with sector reality
• Design brand-aligned experiences for a defined guest, traveller or client persona
• Manage suppliers, contracts, service-level agreements and small operating budgets

Who This Course Is For

• Career changers with senior operational experience in hotel operations seeking a degree-level qualification
• International applicants planning a UK honours degree in hotel operations
• A-Level, IB or equivalent international qualification holders entering university study
• Higher Diploma or Advanced Diploma holders using the LSILHHM top-up route into an honours degree
• Learners targeting graduate management or leadership entry into the hotel operations sector

Career Pathways

• Hotel Operations Manager
• Boutique Hotel Manager
• Hotel General Manager
• Duty Manager
• Rooms Division Manager
• Guest Experience Manager
• Housekeeping Manager

LSILHHM's careers team supports every hotel operations student with tailored CV coaching, LinkedIn positioning, mock interview practice and structured introductions to employers across our London and international network. Alumni working across lifestyle hotel operators and apartment-hotel brands regularly return to the school to share honest advice on how they broke into their first role.

Entry Requirements

• A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
• A completed Higher Diploma or Advanced Diploma for top-up routes
• IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
• Personal statement outlining career objectives in the hotel operations sector
• Two academic or professional references

Mature applicants without formal school-leaving qualifications can be considered on the basis of substantial hotel operations experience and a strong personal statement.

Why Study at LSILHHM

LSILHHM is the London School of International Luxury Hospitality & Hotel Management, a specialist division of Harold International College of London focused on the operational, service and strategic disciplines that power five-star hotels, luxury resorts, boutique properties, luxury travel and premium tourism experiences worldwide. Every programme is written by people who have led those environments in real life.

LSILHHM programmes are aligned with UK and international hospitality bodies, delivered by former luxury general managers and resort leaders, and supported by dedicated careers services covering CV, LinkedIn, interview practice and warm employer introductions. Learners on the BA in Hospitality Operations Management sit inside a clear articulation ladder that runs from Certificate through Master's routes, with defined credit for prior study across LSILHHM tiers.

Apply for BA in Hospitality Operations Management

To apply for the BA in Hospitality Operations Management, speak to the LSILHHM admissions team about your background, confirm your intake and complete the online application form. We will walk you through English requirements, document checks and any prior-learning credit you may be eligible for. Apply for your full LSILHHM undergraduate hospitality degree and Enrol Now.