How is the Diploma in Hospitality Customer Relations delivered?

The Diploma in Hospitality Customer Relations is delivered in Online / On-Campus mode. Live seminars, recorded lectures, structured tasks and tutor feedback support the Diploma in Hospitality Customer Relations across both delivery routes.

Is the Diploma in Hospitality Customer Relations recognised by UK and international hospitality bodies?

The Diploma in Hospitality Customer Relations is aligned with the standards of the Chartered Institute of Marketing (CIM) and referenced against wider hotel operations bodies. LSILHHM programmes are aligned with, not accredited by, these professional bodies.

What are the entry requirements for the Diploma in Hospitality Customer Relations?

The Diploma in Hospitality Customer Relations sits at Diploma (UK Level 4-equivalent). Applicants need age 18+ with completed secondary education (a-levels, ib, or overseas equivalent) and meet the English proficiency threshold set for the Diploma in Hospitality Customer Relations.

How much does the Diploma in Hospitality Customer Relations cost and is funding available?

Tuition for the Diploma in Hospitality Customer Relations is quoted per intake. The LSILHHM admissions team will share the current fee, instalment options and any scholarship or bursary schemes open for the Diploma in Hospitality Customer Relations at the time of application.

Diploma in Hospitality Customer Relations | LSILHHM | Harold International College of London

Course Overview

The Diploma in Hospitality Customer Relations is an LSILHHM Diploma programme running across a 9 to 12 months study window, delivered in both on-campus and online formats. The programme grounds you in the day-to-day disciplines of hospitality customer relations inside the hotel operations sector and is aligned with recognised UK and international standards set by bodies such as the Chartered Institute of Marketing (CIM) and the Institute of Hotel Management (IHM). Every module in the Diploma in Hospitality Customer Relations is designed to be portable across independent hotel operators and boutique urban properties, so what you learn in London translates cleanly into international hotel operations settings.

By the time you complete the Diploma in Hospitality Customer Relations, you will have built the coordinated service delivery and section-level responsibility that a hotel operations employer expects. You will be confident to run a section or shift within a professional hospitality environment, confident in professional communication, and able to demonstrate a portfolio of practitioner exercises rooted in real hospitality, travel and luxury service scenarios. Assessment is applied and evidence-based, mirroring the tasks a practitioner and shift-supervisor team member handles on shift or in a head-office project, with clear progression open into the Advanced Diploma and Higher Diploma.

Key Features

A practitioner curriculum aligned with the standards of the Chartered Management Institute (CMI) and referenced against the Chartered Institute of Marketing (CIM).
Structured coverage of guest experience, brand standards and housekeeping routines drawn from active hotel operations settings.
Case studies developed from international hotel brands and UK regional hotel groups, so learning stays close to current sector reality.
Practical exercises in professional communication, service recovery and stakeholder handling calibrated for a practitioner and shift-supervisor audience.
Optional articulation into the LSILHHM progression ladder, including the Advanced Diploma and Higher Diploma.
Dedicated LSILHHM careers support with CV, LinkedIn and interview coaching tailored to the hotel operations sector.
Cross-referenced material from the British Hospitality Association (UKHospitality) where relevant to modern hotel operations practice.

What You Will Learn

Understand the professional context of hospitality customer relations inside the hotel operations sector.
Apply customer relations in structured, practitioner exercises that mirror the daily work of a practitioner and shift-supervisor team member.
Coordinate complaint handling in line with recognised hotel operations standards and internal brand playbooks.
Deliver guest loyalty with a professional, brand-consistent voice suited to guest-facing and back-of-house environments.
Use rooms division routines to demonstrate practitioner and shift-supervisor judgement in live scenarios including handovers and service recovery.
Translate operational excellence into everyday operational habits, with clear links to shift handover discipline.
Reflect on service failures and produce structured, evidence-based improvement plans a department head could sign off.
Build a personal portfolio of hospitality customer relations artefacts to present at interview.

Who This Course Is For

Certificate-holders progressing into practitioner-level hotel operations roles focused on hospitality customer relations.
Hospitality, travel or luxury service staff seeking a recognised UK Diploma in hospitality customer relations.
International applicants preparing for a Level 4-equivalent qualification recognised by the hotel operations sector.
Career changers targeting supervisory or housekeeping responsibilities in the hotel operations sector.
Learners planning to articulate into an Advanced Diploma or Higher Diploma at LSILHHM.

Career Pathways

Assistant Hotel Marketing Manager
Assistant Hotel General Manager
Assistant Hotel Revenue Manager
Assistant Boutique Hotel Manager
Assistant Duty Manager
Assistant Resort General Manager

The LSILHHM careers service supports every student on the Diploma in Hospitality Customer Relations with CV drafting, LinkedIn positioning, interview preparation and structured introductions to independent hotel operators and boutique urban properties. Coaching is tailored to a practitioner and shift-supervisor outcome so your job search stays aligned with the level you have studied, and alumni sessions share how practitioners apply departmental coordination in day-to-day work.

Entry Requirements

Age 18+ with completed secondary education (A-Levels, IB, or overseas equivalent)
An LSILHHM Certificate or comparable hospitality customer relations, hospitality or business qualification (preferred, not required)
IELTS 5.5 or equivalent English proficiency for international applicants
A short statement of interest describing your intended hospitality career direction
Access to a computer and reliable internet for online delivery

Why Study at LSILHHM

LSILHHM is the London School of International Luxury Hospitality & Hotel Management, a specialist division of Harold International College of London focused on the operational, service and strategic disciplines that run five-star hotels, luxury resorts, boutique properties, luxury travel and premium tourism experiences worldwide, including the disciplines covered inside the Diploma in Hospitality Customer Relations.

Every LSILHHM programme is aligned with recognised UK and international hospitality bodies including the Institute of Hospitality, UKHospitality, the Confederation of Tourism and Hospitality, the Institute of Travel and Tourism, the Chartered Management Institute and the Global Wellness Institute, so graduates of the Diploma in Hospitality Customer Relations step into independent hotel operators with credible, industry-referenced study behind them.

Our curriculum is written by former luxury hotel general managers, resort operations directors, chief concierges, spa and wellness leaders, luxury food and beverage professionals and international travel executives, and delivered across on-campus and online routes to fit working professionals and international students alike.

Apply for Diploma in Hospitality Customer Relations

Take the next step into professional hospitality and hotel management by joining the Diploma in Hospitality Customer Relations at LSILHHM. Places are reviewed on a rolling basis and the admissions team will guide you through documentation, English proficiency evidence and progression options into international hotel brands. If you are still comparing programmes, the LSILHHM team can talk you through how the Diploma in Hospitality Customer Relations sits against similar UK and international routes. Take the next confirmed step in your hotel operations career with a London-recognised qualification. Enrol Now.