How long does the MSc in Airline Customer Experience take to complete?

The Master programme runs 12 to 18 months as a full postgraduate route, delivered on-campus, online or via distance learning, with a dissertation or capstone project component built in. The MSc in Airline Customer Experience is designed to fit around working hours and international-applicant schedules.

How is the MSc in Airline Customer Experience delivered?

The MSc in Airline Customer Experience is delivered across on-campus study in London, live online cohorts and self-paced distance-learning routes, with tutor support and assessed applied tasks for the MSc in Airline Customer Experience.

Is the MSc in Airline Customer Experience recognised by UK and international aviation bodies?

The MSc in Airline Customer Experience is aligned with recognised UK and international aviation bodies including the Civil Aviation Authority, IATA and the Royal Aeronautical Society, giving graduates of the MSc in Airline Customer Experience credible industry-referenced study.

What are the entry requirements for the MSc in Airline Customer Experience?

Entry to the MSc in Airline Customer Experience follows LSAAM's Master (MSc / MA) route, requiring a genuine interest in aviation, English proficiency at the level stated in this listing and the qualifications or experience shown in the Entry Requirements section.

What are the fees and funding options for the MSc in Airline Customer Experience?

Master fees at LSAAM sit within the UK postgraduate-provider band, with instalment plans, employer-sponsored routes and international-applicant scholarships available on application. Contact the LSAAM admissions team for the current fee schedule for the MSc in Airline Customer Experience.

MSc in Airline Customer Experience | LSAAM | Harold International College of London

Course Overview

The MSc in Airline Customer Experience is a research-informed postgraduate programme running 12 to 18 months, aligned with executive practice in aviation professional & integrated studies and delivered by former airline, airport and aviation-consultancy practitioners. The programme concentrates on executive research-informed airline customer experience management, focused on customer experience strategy, corporate policy and executive airline careers, so every module is grounded in the way UK airlines, London airports, ground handling providers and international aviation employers actually work day to day. Content is written and reviewed by former practitioners and refreshed against current CAA guidance, IATA standards and ACI good practice, so the study you complete on the MSc in Airline Customer Experience keeps pace with a working sector rather than a static textbook.

By completion of the MSc in Airline Customer Experience you will have delivered a dissertation-level piece of aviation research, briefed senior stakeholders on a strategic aviation question, and moved into executive, consultancy or board-facing aviation roles. Study on the MSc in Airline Customer Experience is delivered by former airline, airport and aviation-consultancy practitioners, with structured tutor support, case-based learning and applied assessment tasks tied to real UK aviation contexts. Every module carries clear links back to recognised UK and international aviation bodies, so the study you complete is credible to employers across the sector. Alongside taught content, you build a personal portfolio of applied work that reflects the type of tasks UK airlines, London airports and international aviation employers actually set on the job.

Key Features

Customer-experience MSc for senior airline leaders
Reference to ICS senior customer-service standards, CIM executive commercial principles and IATA passenger-experience frameworks
Full dissertation route with executive supervision from former UK airline customer experience leaders
Curriculum aligned with recognised UK and international aviation bodies including the Royal Aeronautical Society (RAeS), the Airports Council International (ACI), the Chartered Institute of Logistics and Transport (CILT UK) and the British Aviation Group (BAG)
Delivered by former airline, airport and aviation-consultancy practitioners on flexible on-campus, online and distance-learning routes
Structured articulation into LSAAM's higher-level aviation programmes for continued study and career progression
Employer-facing careers support covering CV, LinkedIn and interview coaching for UK airline, airport and ground handling roles

What You Will Learn

Direct a research-informed airline customer experience strategy review
Produce a board-level airline customer experience report
Coordinate integrated customer experience strategy at executive level
Align executive practice with ICS, CIM and RAeS senior standards
Run a research project on a live airline customer experience question
Coordinate stakeholder engagement across airline cabin, ground and digital channels at executive level
Produce a dissertation on a live airline customer experience question

Who This Course Is For

Postgraduate applicants targeting executive-track roles in aviation professional & integrated studies
Aviation professionals with 5+ years of senior experience seeking a formal Master's award
Bachelor-holders progressing to research-informed executive practice
International applicants seeking a UK aviation Master's with dissertation output
Consultancy, policy and board-facing aviation practitioners

Career Pathways

Head of Policy Advisor
Head of Strategy Analyst
Head of Sustainability Manager
Head of Innovation Lead
Head of Leadership Consultant
Head of Programme Director
Head of Corporate Aviation Manager
Head of International Aviation Manager

The LSAAM careers service supports Master's students with executive-track CV, LinkedIn, interview coaching and structured board-level networking with UK aviation employers. The careers team maintains structured introductions to UK airline groups, London airports, ground handling providers, cargo operators and international aviation consultancies, so MSc in Airline Customer Experience graduates enter conversations with the sector on a credible, evidence-backed footing. Typical destinations sit across full-service and low-cost carriers, London hub and regional UK terminals, air traffic services, aviation-supplier businesses and the wider international aviation industry.

Entry Requirements

A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
Applicants without a first degree may be considered with 5+ years of senior airline or airport experience
IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
A 500-word research statement covering the applicant's chosen area of aviation specialisation
Two academic or professional references and a short interview

Why Study at LSAAM

LSAAM is the London School of Aviation & Airport Management, a specialist division of Harold International College of London focused on the operational, commercial and strategic disciplines that run modern airlines, airports and the wider aviation industry. Every LSAAM programme is aligned with recognised UK and international aviation bodies including the Royal Aeronautical Society, the UK Civil Aviation Authority, the International Air Transport Association (IATA), Airports Council International and the Chartered Institute of Logistics and Transport, so graduates step into the sector with credible, industry-referenced study behind them.

Our curriculum is written by former airline operations managers, airport duty managers, ground handling leaders, aviation safety officers and commercial aviation professionals, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike. Students on every LSAAM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and structured introductions to UK airline groups, London airports, ground handling providers and international aviation employers. LSAAM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree, with Master's routes for those aiming at senior aviation management, consultancy and executive roles.

Apply for MSc in Airline Customer Experience

Applications for the MSc in Airline Customer Experience are open now, with rolling on-campus, online and distance-learning intakes across the year. Advance into executive aviation leadership with LSAAM by joining a cohort taught by former UK aviation practitioners, backed by dedicated careers support, and aligned with recognised UK and international aviation bodies. The LSAAM admissions team will guide you through document upload, references, English-language evidence and course selection so your application to the MSc in Airline Customer Experience moves cleanly from enquiry to enrolment. Enrol Now.