MSc in Resort Experience Strategy

Course Overview

The MSc in Resort Experience Strategy is a 12 to 18-month research-informed Master's programme that prepares the study of resort experience strategy within front office, guest handling and rooms-division operations. Delivered by the London School of Hotel and Resort Management (LSHRM), a specialist division of Harold International College of London, the programme is written to UK sector standards and referenced against the Institute of Hospitality and the UKHospitality. Students engage with structured learning materials, tutor-led sessions and applied assessments that mirror the demands placed on front-of-house teams in London hotels and international resort brands in a modern operating environment.

On graduation from the MSc in Resort Experience Strategy you will be equipped to operate at executive, corporate and consultancy level, contributing research-informed decisions to boards and senior leadership teams while contributing resort experience strategy expertise to front-of-house teams in London hotels and international resort brands across London and internationally. The programme is deliberately structured so that every module produces evidence you can show at interview, in a promotion case or as part of a portfolio for further LSHRM study.

Key Features

• Alignment with UKHospitality and British Institute of Innkeeping (BII) sector frameworks where credible, so your study sits within a recognised professional context
• Online, on-campus and distance-learning routes to suit UK-based and international applicants, with the same content and assessment across each mode
• Personal tutor feedback on every assessed task, along with rolling submission windows for working students
• Case material drawn from London hotel groups, resort operators and specialist duty management providers, giving your learning a strong industry accent
• Direct progression support from the LSHRM careers service into front-of-house teams in London hotels and international resort brands, including CV, LinkedIn and interview coaching
• Syllabus written to UK master standards and referenced against the Institute of Hospitality, with module content shaped by working hospitality practitioners
• Coverage of resort experience strategy that sits neatly within LSHRM's Hotel Operations & Front Office teaching pathway and articulates cleanly into the next LSHRM level

What You Will Learn

• Coordination between reception, reservations, concierge and housekeeping so that room readiness and guest experience remain aligned
• Application of resort experience strategy to the guest arrival, in-house and departure journey, with worked examples from central London properties
• Handling escalations, complaints and unusual guest requests to the standards expected by luxury and mid-market hotel brands
• Reporting, hand-over and shift-close routines that keep information flowing between day, evening and night teams in a hotel environment
• Use of hotel property management systems (PMS) and reservation tools in resort experience strategy contexts, including data entry, folio review and reporting
• GDPR, safeguarding and hotel safety awareness in a guest-facing role, with attention to reception-desk data handling
• Techniques for coaching junior colleagues in resort experience strategy routines while keeping guest service consistent across shifts
• How resort experience strategy concepts sit within the daily rooms-division cycle, from pre-arrival planning through to overnight audit

Who This Course Is For

• Bachelor's graduates progressing into executive hospitality careers
• Senior hospitality practitioners moving into corporate and consulting roles
• Career changers with 5+ years of leadership experience in adjacent sectors
• International applicants preparing for postgraduate study in London
• Owner-operators building executive-level portfolios

Career Pathways

• Concierge
• Reservations Manager
• Assistant Front Office Manager
• Guest Service Manager
• Night Manager
• Hospitality Team Leader
• Hotel Coordinator

The LSHRM careers service supports every master learner on the MSc in Resort Experience Strategy with CV writing, LinkedIn optimisation, interview coaching and mock assessment days, plus introductions to London hotel groups, resort operators and specialist boutique brands recruiting into front-of-house teams in London hotels and international resort brands. Graduates are also given structured guidance on progression into the next LSHRM stage where they wish to continue their studies.

Entry Requirements

• A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
• Applicants without a first degree may be considered with 5+ years of senior hospitality experience
• IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
• A 500-word research statement covering the applicant's chosen area of hospitality specialisation
• Two academic or professional references and a short interview

Why Study at LSHRM

LSHRM is the London School of Hotel and Resort Management , a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses. Every LSHRM programme is aligned with recognised UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the British Institute of Innkeeping, so graduates step into the sector with credible, industry-referenced study behind them.

Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike. Students on every LSHRM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and introductions to London hotel groups, luxury resort operators, boutique brands and the wider hospitality supply chain. LSHRM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree , with Master's routes for those aiming at general management, executive and consultancy roles.

Apply for MSc in Resort Experience Strategy

Applications for the MSc in Resort Experience Strategy are open with two annual intakes and a supervised dissertation stage, and the LSHRM admissions team is available to answer questions about the MSc in Resort Experience Strategy at every stage. Advance into executive hospitality leadership with LSHRM and secure your place in the next intake of the MSc in Resort Experience Strategy. Enrol Now