BA in Hospitality Performance Management

Course Overview

The BA in Hospitality Performance Management is a full honours and placement Bachelor (BA / BSc) programme delivered over a duration band of 36 months full honours (top-up routes available for holders of a Higher Diploma). It sits within the LSILHHM department of Hospitality & Hotel Management and is written to align with the practice standards referenced by Institute of Hotel Management and Chartered Institute of Personnel and Development, giving applicants credible, industry-referenced study across four-star and five-star hotel operations. The BA in Hospitality Performance Management is designed for students who want a UK-referenced credential in hospitality performance management that maps clearly onto the way modern hotel, resort and travel employers organise their teams, brand standards and guest-experience metrics.

By graduation, students on the BA in Hospitality Performance Management are able to own a strategic brief, design a commercial plan and run a brand refresh study in London city hotels and international hotel groups, and understand how hospitality performance management sits alongside the wider disciplines of front office, food and beverage, housekeeping. The programme is built around applied case work, portfolio evidence and structured reflection so that every student leaves the BA in Hospitality Performance Management with a defensible piece of work they can present at interview when moving into graduate management scheme entry.

Key Features

• Structured articulation towards onward routes into a Master's degree or graduate management scheme, so the BA in Hospitality Performance Management sits inside a clear LSILHHM study pathway rather than as a standalone credential.
• Access to LSILHHM's careers service covering CV writing, LinkedIn coaching, mock interviews and structured introductions to employers hiring for graduate management scheme entry.
• Delivery across on-campus and online modes to suit international applicants, UK-based working professionals and career-changers moving into hospitality performance management.
• A curriculum written to reflect current practice referenced by Chartered Institute of Marketing and equivalent international bodies, refreshed each intake against sector guidance.
• Applied case studies drawn from London city hotels, international hotel groups and branded four-star and five-star properties, so students see how hospitality performance management plays out in different operating models.
• Portfolio-based assessment supported by dedicated LSILHHM tutors from front office and food and beverage backgrounds, with individual written feedback on every submission.
• A named academic mentor for every BA in Hospitality Performance Management student, coaching progression from module one through to portfolio submission and articulation planning.

What You Will Learn

• Coordinate guest-facing and back-of-house workflows connected to hospitality performance management, with a clear view of who owns which handover.
• Interpret quality and brand-standard documentation used inside London city hotels and international hotel groups, and translate it into checklists your team can act on.
• Own a strategic brief and design a commercial plan in a way that reflects current UK hospitality practice and international brand-standard expectations.
• Coordinate with adjacent departments including front office, food and beverage and housekeeping, so hospitality performance management sits inside a joined-up guest experience.
• Communicate confidently with guests, colleagues and suppliers using UK hospitality vocabulary, service scripts and professional written follow-up.
• Use structured problem-solving to respond to service recovery and guest-experience incidents, including root-cause review and preventive action.
• Prepare evidence for portfolio assessment demonstrating full honours and placement capability in hospitality performance management, mapped against LSILHHM assessment criteria.
• Assess how commercial pressures, brand promise and guest feedback loops shape hospitality performance management across UK and international properties.

Who This Course Is For

• Applicants planning a clean articulation path from Certificate and Diploma routes towards Bachelor and Master's study at LSILHHM.
• career changers moving from retail, aviation or events into hotel operations, who need a structured programme rather than fragmented CPD.
• International applicants seeking a London-based credential aligned with recognised UK hospitality bodies, with clear articulation into further LSILHHM study.
• Career-changers who need a portfolio-based credential that maps to graduate management scheme entry rather than a purely theoretical course.
• Working practitioners who want a UK-referenced full honours and placement qualification in hospitality performance management they can use inside their current employer.

Career Pathways

• Duty Manager
• Food & Beverage Manager
• Housekeeping Manager
• Hotel Revenue Manager
• Hotel Brand Manager
• Guest Experience Manager

The LSILHHM careers service supports every BA in Hospitality Performance Management student with CV writing, LinkedIn coaching, mock interviews and structured introductions to UK and international employers across London city hotels, international hotel groups and branded four-star and five-star properties. Students are also supported to identify graduate schemes and progression tracks running inside hospitality & hotel management employers, and to shape their portfolio evidence so it maps clearly to graduate management scheme entry. Career-planning tutorials run alongside the taught modules of the BA in Hospitality Performance Management rather than only at the end of the programme.

Entry Requirements

• A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
• A completed Higher Diploma or Advanced Diploma for top-up routes
• IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
• Personal statement outlining career objectives in the hospitality or luxury sector
• Two academic or professional references

Why Study at LSILHHM

Students on every LSILHHM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and structured introductions to leading UK and international luxury hotel groups, resort operators, luxury travel companies, aviation employers and hospitality consultancies.

LSILHHM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree — with Master's routes for those aiming at senior luxury hospitality management, consultancy and executive roles.

Apply for BA in Hospitality Performance Management

Applications for the BA in Hospitality Performance Management are open now. LSILHHM admissions can guide you through the entry criteria, articulation options and any credit-transfer questions specific to hospitality performance management, and can talk you through how the BA in Hospitality Performance Management maps onto your intended progression into graduate management scheme entry. Prospective students are welcome to book a short admissions call to talk through delivery mode, intake dates and the portfolio requirement in more detail. Apply for your full LSILHHM undergraduate hospitality degree and secure your place with LSILHHM. Enrol Now.