MSc in Hospitality Performance Management

Course Overview

The MSc in Hospitality Performance Management is a research-informed executive Master (MSc / MA) programme delivered over a duration band of 12 to 18 months full postgraduate route. It sits within the LSILHHM department of Hospitality & Hotel Management and is written to align with the practice standards referenced by Institute of Hotel Management and Chartered Management Institute, giving applicants credible, industry-referenced study across four-star and five-star hotel operations. The MSc in Hospitality Performance Management is designed for students who want a UK-referenced credential in hospitality performance management that maps clearly onto the way modern hotel, resort and travel employers organise their teams, brand standards and guest-experience metrics.

By graduation, students on the MSc in Hospitality Performance Management are able to lead a strategic review, design a research-informed policy and run a board-level briefing in London city hotels and international hotel groups, and understand how hospitality performance management sits alongside the wider disciplines of front office, food and beverage, housekeeping. The programme is built around applied case work, portfolio evidence and structured reflection so that every student leaves the MSc in Hospitality Performance Management with a defensible piece of work they can present at interview when moving into director and consultancy roles.

Key Features

• Structured articulation towards senior progression into consultancy, directorship and international leadership, so the MSc in Hospitality Performance Management sits inside a clear LSILHHM study pathway rather than as a standalone credential.
• Applied case studies drawn from London city hotels, international hotel groups and branded four-star and five-star properties, so students see how hospitality performance management plays out in different operating models.
• Delivery across on-campus and online modes to suit international applicants, UK-based working professionals and career-changers moving into hospitality performance management.
• Portfolio-based assessment supported by dedicated LSILHHM tutors from front office and food and beverage backgrounds, with individual written feedback on every submission.
• Access to LSILHHM's careers service covering CV writing, LinkedIn coaching, mock interviews and structured introductions to employers hiring for director and consultancy roles.
• A named academic mentor for every MSc in Hospitality Performance Management student, coaching progression from module one through to portfolio submission and articulation planning.
• A curriculum written to reflect current practice referenced by Institute of Customer Service and equivalent international bodies, refreshed each intake against sector guidance.

What You Will Learn

• Communicate confidently with guests, colleagues and suppliers using UK hospitality vocabulary, service scripts and professional written follow-up.
• Interpret quality and brand-standard documentation used inside London city hotels and international hotel groups, and translate it into checklists your team can act on.
• Work productively with digital hospitality tools used across branded four-star and five-star properties and similar operators, including property-management, reservation and CRM systems.
• Prepare evidence for portfolio assessment demonstrating research-informed executive capability in hospitality performance management, mapped against LSILHHM assessment criteria.
• Lead a strategic review and design a research-informed policy in a way that reflects current UK hospitality practice and international brand-standard expectations.
• Coordinate with adjacent departments including front office, food and beverage and housekeeping, so hospitality performance management sits inside a joined-up guest experience.
• Coordinate guest-facing and back-of-house workflows connected to hospitality performance management, with a clear view of who owns which handover.
• Apply the core principles of hospitality performance management across four-star and five-star hotel operations, so your day-to-day decisions reflect recognised industry practice.

Who This Course Is For

• Working practitioners who want a UK-referenced research-informed executive qualification in hospitality performance management they can use inside their current employer.
• Applicants planning a clean articulation path from Certificate and Diploma routes towards Bachelor and Master's study at LSILHHM.
• career changers moving from retail, aviation or events into hotel operations, who need a structured programme rather than fragmented CPD.
• New entrants preparing for a first structured role in four-star and five-star hotel operations, who want a credible UK credential rather than short-course training.
• Career-changers who need a portfolio-based credential that maps to director and consultancy roles rather than a purely theoretical course.

Career Pathways

• Hospitality Quality Manager
• Food & Beverage Manager
• Hotel Brand Manager
• Rooms Division Manager
• Resort General Manager
• Hospitality HR Manager

The LSILHHM careers service supports every MSc in Hospitality Performance Management student with CV writing, LinkedIn coaching, mock interviews and structured introductions to UK and international employers across London city hotels, international hotel groups and branded four-star and five-star properties. Students are also supported to identify graduate schemes and progression tracks running inside hospitality & hotel management employers, and to shape their portfolio evidence so it maps clearly to director and consultancy roles. Career-planning tutorials run alongside the taught modules of the MSc in Hospitality Performance Management rather than only at the end of the programme.

Entry Requirements

• A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
• Applicants without a first degree may be considered with 5+ years of senior hospitality or luxury service experience
• IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
• A 500-word research statement covering the applicant's chosen area of hospitality specialisation
• Two academic or professional references and a short interview

Why Study at LSILHHM

Every LSILHHM programme is aligned with recognised UK and international hospitality bodies including the Institute of Hospitality, UKHospitality, the Confederation of Tourism and Hospitality, the Institute of Travel and Tourism, the Chartered Management Institute and the Global Wellness Institute, so graduates step into the sector with credible, industry-referenced study behind them.

Students on every LSILHHM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and structured introductions to leading UK and international luxury hotel groups, resort operators, luxury travel companies, aviation employers and hospitality consultancies.

Apply for MSc in Hospitality Performance Management

Applications for the MSc in Hospitality Performance Management are open now. LSILHHM admissions can guide you through the entry criteria, articulation options and any credit-transfer questions specific to hospitality performance management, and can talk you through how the MSc in Hospitality Performance Management maps onto your intended progression into director and consultancy roles. Prospective students are welcome to book a short admissions call to talk through delivery mode, intake dates and the portfolio requirement in more detail. Advance into executive luxury hospitality leadership with LSILHHM and secure your place with LSILHHM. Enrol Now.