Advanced Diploma in Front Office Leadership
Course Overview
The Advanced Diploma in Front Office Leadership is a UK Level 5 senior-track qualification of 12 to 15 months in LSCAHM's Hospitality Management department. It carries credit transfer into UK Bachelor's top-ups and is aligned with the Institute of Hospitality, UKHospitality, HOSPA and the Cornell Hotel Society alumni network's professional-practice frameworks for hotel front office leadership.
By graduation, a candidate is leading a front office team across reception, reservations and concierge, holding revenue conversations with the yield desk, coaching duty managers and writing owner-facing service reports for London and international hotel properties.
Key Features
- Level 5 senior-track curriculum aligned with Institute of Hospitality and HOSPA guidance.
- Credit transfer into UK Bachelor's top-ups confirmed at enrolment.
- Modules on reception, reservations, concierge, groups and VIP handling.
- Yield and revenue collaboration content informed by HOSPA practice.
- Live case work drawn from London hotel groups.
- Three parallel modes so working front office supervisors can progress in role.
What You Will Learn
- Front office leadership across shifts, rotas and coaching cycles.
- Reservations strategy, group bookings and no-show handling.
- Concierge programme design and VIP guest recognition.
- Yield and revenue conversations with the rooms division and revenue team.
- Loyalty programme delivery and CRM at the front desk.
- Crisis and safeguarding response at reception.
- Digital operations across PMS, CRS and channel manager systems.
- Owner reporting on ADR, occupancy and RevPAR conversations.
Who This Course Is For
- Front office supervisors and duty managers targeting Front Office Manager roles.
- Reservations and reception team leaders seeking senior-track credentials.
- Concierge staff moving into leadership positions.
- Career changers with hospitality service experience and portfolio evidence.
- International practitioners preparing for a UK Bachelor's top-up in hospitality.
Career Pathways
- Front Office Manager.
- Rooms Division Manager (junior track).
- Duty Manager (senior).
- Guest Relations Manager.
- Concierge Manager.
- Revenue Manager (junior track).
- Cluster Front Office Coordinator.
The LSCAHM careers service runs an annual industry-careers day and works with London hotel groups recruiting senior-track front office leaders for city, resort and airport properties.
Entry Requirements
- A relevant Diploma (Level 4), Foundation Year, or at least two years of relevant professional experience in hospitality front office or reservations.
- GCSE English at grade 4/C and Mathematics at grade 4/C or equivalent.
- IELTS 6.0 overall (no band below 5.5) for non-native English speakers.
- One academic or professional reference.
- Applicants with a portfolio (service references, VIP briefs, yield reports) are encouraged to include them.
Why Study at LSCAHM
The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts. LSCAHM reads front office as the visible face of an integrated hospitality operation, so Advanced Diploma students learn to lead reception alongside F&B, event and destination realities.
Central London places luxury hotel groups, Cornell Hotel Society alumni networks, the Institute of Hospitality and HOSPA within a short tube ride of every classroom, keeping front office case work anchored to live UK sector practice.
Apply for Advanced Diploma in Front Office Leadership
Enrol on a UK Level 5 Advanced Diploma at LSCAHM. Credit transfer into Bachelor top-ups confirmed in writing at enrolment for the Advanced Diploma in Front Office Leadership. Submit your Level 4 evidence or portfolio, reference and personal statement to the LSCAHM admissions team. Enrol Now.
