Advanced Diploma in Hospitality Customer Experience
Course Overview
The Advanced Diploma in Hospitality Customer Experience is a UK Level 5 senior-track qualification running 12 to 15 months. It is aligned with Institute of Hospitality, HOSPA and UKHospitality practitioner standards, and prepares hospitality supervisors, standards leads and CX practitioners to design and lead structured customer experience programmes across hotel, restaurant and event operations.
By graduation, students are designing end-to-end CX journeys, running experience measurement and personalisation programmes, and preparing for direct promotion into hospitality customer experience manager and standards director roles.
Key Features
- Level 5 modules aligned with Institute of Hospitality and HOSPA CX expectations.
- Applied workshops on journey mapping, personalisation and experience economics.
- Case studies from luxury London hotels, restaurant groups and event operators.
- Credit transfer confirmed in writing into UK Bachelor top-up programmes.
- Named programme-tutor support from working CX leads.
- Capstone customer experience programme delivered against a live hospitality brief.
What You Will Learn
- Map guest journeys across digital, arrival, in-house and departure phases.
- Design personalisation engines using CRM and loyalty data.
- Run customer experience measurement across NPS, satisfaction and review platforms.
- Structure CX training programmes for cross-department teams.
- Analyse CX data and translate findings into standards and design changes.
- Model CX economics into revenue and retention outcomes.
- Coordinate CX with digital, marketing and revenue functions.
- Deliver a capstone customer experience programme to a live brief.
Who This Course Is For
- Hospitality supervisors targeting customer experience manager roles.
- Guest relations managers moving into structured CX practice.
- Brand standards leads professionalising with a UK Level 5 credential.
- Multi-outlet operators formalising CX programmes.
- International applicants seeking a UK-recognised Level 5 CX credential.
Career Pathways
- Customer Experience Manager (Hospitality)
- Guest Experience Director
- Brand Standards Lead
- Loyalty Programme Manager
- Duty Manager
- Guest Relations Manager
- Innovation Manager (Hospitality)
The LSCAHM careers service partners with luxury London hotels, restaurant groups and hospitality CX consultancies to open interviews for CX manager and standards roles.
Entry Requirements
- A relevant Diploma (Level 4) in hospitality or business, a Foundation Year, or at least two years of relevant CX or hospitality experience.
- GCSE English at grade 4/C and Mathematics at grade 4/C or equivalent.
- IELTS 6.0 overall (no band below 5.5) for non-native English speakers.
- One academic or professional reference.
- Applicants with a portfolio of CX programmes, journey maps or service references are encouraged to include them.
Why Study at LSCAHM
The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts. LSCAHM reads culinary arts, hospitality management, tourism, events and food business as interlocking disciplines, which is exactly the mindset a customer experience leader needs to design across departments.
Central London places luxury hotel groups, HOSPA and the Institute of Hospitality within a short tube ride of every classroom, and three parallel study modes let working CX practitioners complete the Advanced Diploma without leaving employment.
Apply for Advanced Diploma in Hospitality Customer Experience
Enrol on a UK Level 5 Advanced Diploma at LSCAHM. Credit transfer into Bachelor top-ups is confirmed in writing at enrolment, admissions responds within one working day, and your programme tutor is named before your first seminar. Enrol Now
