Higher Diploma in Hospitality Communication
Course Overview
The Higher Diploma in Hospitality Communication is a 15 to 18-month UK Level 5 qualification aligned with Institute of Hospitality, HOSPA and Chartered Institute of Marketing hospitality streams, with articulation into a UK Bachelor's top-up. It is written for guest relations, PR and internal communications staff who need a structured route into senior communications roles across hotels, restaurants and hospitality groups.
By graduation, students can write brand-safe guest communication, run media and influencer briefings, coordinate internal change communications and lead a hospitality reputation response through a full crisis cycle.
Key Features
- Level 5 curriculum aligned with Institute of Hospitality and HOSPA communication themes.
- Applied briefs drawn from London hotel groups, restaurant brands and hospitality PR agencies.
- Reputation lab covering complaint handling, review response and crisis communications.
- Credit transfer confirmed into UK Bachelor top-up communication and hospitality programmes.
- Named programme tutor with senior hospitality communications experience.
- Access to Institute of Hospitality student pathways.
- Capstone integrated communications plan built around a live hospitality brief.
What You Will Learn
- Write brand-safe guest communication across email, on-property and social touchpoints.
- Design internal communication plans for openings, refurbishments and rebrands.
- Brief PR and influencer partners to hospitality brand guidelines.
- Respond to online reviews and reputation events with a defensible tone of voice.
- Coordinate crisis communications across ops, leadership and PR.
- Prepare speaker notes and press briefings for executive teams.
- Coach guest relations teams on scripts, empathy and escalation.
- Report communications KPIs to marketing directors and general managers.
Who This Course Is For
- Guest relations, PR and communications staff targeting senior roles.
- Hotel duty managers moving into communications-heavy positions.
- Restaurant and event brand teams handling reputation and influencer relations.
- Working practitioners returning to structured study.
- International applicants seeking a UK Level 5 hospitality communication credential.
Career Pathways
- Guest Relations Manager
- Hospitality Communications Manager
- Hotel PR Lead
- Restaurant Group Communications Coordinator
- Internal Communications Manager (Hospitality)
- Hospitality Marketing Manager
- Concierge Manager
The LSCAHM careers service partners with London hotel groups, restaurant brands and hospitality PR agencies to open interviews for guest relations and communications roles, and runs at least one industry-careers day each year focused on hospitality communications.
Entry Requirements
- A relevant Diploma (Level 4), Advanced Diploma or comparable qualification.
- GCSE English at grade 4/C and Mathematics at grade 4/C or equivalent.
- IELTS 6.0 overall (no band below 5.5) for non-native English speakers.
- One academic or professional reference from a manager or tutor.
- Working professionals moving from commis chef, F&B associate, hotel supervisor or event coordinator roles are welcomed.
Why Study at LSCAHM
The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts. Communication is read alongside operations and marketing curricula, so students learn to write and speak in a way that matches what their teams actually deliver.
Central London places luxury hotel groups, restaurant PR agencies and the Institute of Hospitality within a short tube ride of every classroom, giving live communications briefs a strong regional anchor for every study mode.
Apply for Higher Diploma in Hospitality Communication
Complete a Higher Diploma at LSCAHM and articulate into a UK Bachelor's top-up in the same discipline. Credit transfer is confirmed at enrolment, and your programme tutor is named before your first seminar. Enrol Now
