How long does the BA in Hospitality Service Excellence take to complete?

The BA in Hospitality Service Excellence runs for 36 months (with top-up routes for Higher Diploma holders) on a flexible schedule so students can complete the BA in Hospitality Service Excellence at a pace that suits work or study commitments.

How is the BA in Hospitality Service Excellence delivered?

The BA in Hospitality Service Excellence is available online, on-campus and by distance learning, with the same content and assessment across each mode of the BA in Hospitality Service Excellence.

Is the BA in Hospitality Service Excellence recognised in the UK?

Yes. The BA in Hospitality Service Excellence is written to UK Bachelor hospitality standards and referenced against the Institute of Hospitality and UKHospitality frameworks used across the sector.

What are the entry requirements for the BA in Hospitality Service Excellence?

You need A-Levels (BBC or above), IB (26+ points) or equivalent, plus IELTS 6.0 overall (no band under 5.5) English, to join the BA in Hospitality Service Excellence. Top-up routes are available for Higher Diploma holders of the BA in Hospitality Service Excellence.

How much does the BA in Hospitality Service Excellence cost and are payment plans available?

LSHRM publishes current fees on the course page. The BA in Hospitality Service Excellence is offered with instalment payment plans and international applicant support to make the BA in Hospitality Service Excellence accessible.

BA in Hospitality Service Excellence | LSHRM | Harold International College of London

Course Overview

The BA in Hospitality Service Excellence is a full honours degree running 36 months (with top-up routes for Higher Diploma holders) covering excellence in service culture, quality assurance and mystery-guest audits. LSHRM has structured the BA in Hospitality Service Excellence around live UK hospitality routines, with material aligned to standards used by UKHospitality and British Institute of Innkeeping (BII), and reference points from HOSPA (Hospitality Professionals Association). Students work through applied exercises, decision cases and structured written tasks that mirror what happens on a real hotel or resort floor, giving the BA in Hospitality Service Excellence genuine occupational relevance from the first week of study. Tutorial support is scheduled across each teaching block, and formative feedback is embedded through the programme rather than held back for a single end-of-course judgement.

By the end of the BA in Hospitality Service Excellence you will step into graduate management schemes across UK hotel groups and resort operators with placement experience behind you. Graduates leave with a portfolio of assessed work, a documented reference to UKHospitality-aligned practice and a clear articulation route into the LSHRM MSc/MA postgraduate portfolio. The BA in Hospitality Service Excellence is designed so that every core assessment produces evidence you can take directly into an interview, a workplace review or an application to a UK hotel group, and the tutoring team stays involved through post-course reference and portfolio guidance.

Key Features

The BA in Hospitality Service Excellence has been built around a compact set of headline features that make it distinct from generic hospitality study, and each one ties back to a live UK sector reference point.

Content referenced against UKHospitality and British Institute of Innkeeping (BII) guidance where credible
Focused study units on excellence in service culture, quality assurance and mystery-guest audits rather than generic hospitality content
Delivery across online, on-campus and distance-learning routes with the same assessment
Dedicated tutor feedback, formative tasks and structured checkpoints across every module
London-based case studies drawn from hotel, resort and integrated hospitality operations
Clean articulation into the LSHRM MSc/MA postgraduate portfolio for continuing students
Career-services support including CV, LinkedIn optimisation and interview coaching

What You Will Learn

Content on the BA in Hospitality Service Excellence is structured around applied outcomes, so every learning objective ties back to something a hotel, resort or hospitality business will actually ask you to do at the Bachelor tier.

applied practice in excellence in service culture, quality assurance and mystery-guest audits
documented UK-referenced routines directly tied to the BA in Hospitality Service Excellence
front office contribution to occupancy, ADR and RevPAR
shift handover, log books and daily briefing routines used in London hotels
arrivals, check-in and welcome sequencing across full-service and boutique properties
reservation entry, folio management and end-of-shift cashiering
guest complaint recovery, escalation ladders and duty-manager protocols
concierge coordination, luggage handling and VIP arrival routines

Who This Course Is For

The BA in Hospitality Service Excellence suits a range of applicants across the UK and international hospitality market, and admissions advisers regularly enrol candidates from the following profiles.

aspiring front office and rooms-division staff
career changers moving into hotel operations
international candidates targeting UK hotel employment
current hospitality staff formalising their experience
graduates entering the London hotel market

Career Pathways

Graduates of the BA in Hospitality Service Excellence progress into a defined set of Bachelor-tier hospitality roles, including but not limited to the following job titles.

Reservations Manager
Assistant Front Office Manager
Guest Service Manager
Night Manager
Hospitality Team Leader
Hotel Coordinator
Deputy Hotel Manager

LSHRM careers support runs alongside the BA in Hospitality Service Excellence from the first week, covering CV writing, LinkedIn reviews, mock interviews and introductions to London hotel groups, cluster hotels and international resort operators. Students on the BA in Hospitality Service Excellence finish with a live pipeline of applications tied to the Bachelor tier they have trained for.

Entry Requirements

A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
A completed Higher Diploma or Advanced Diploma for top-up routes
IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
Personal statement outlining career objectives linked to hospitality service excellence and the wider hospitality sector
Two academic or professional references

Why Study at LSHRM

Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike.

Students on every LSHRM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and introductions to London hotel groups, luxury resort operators, boutique brands and the wider hospitality supply chain. Students on the BA in Hospitality Service Excellence benefit from this joined-up LSHRM model and progress with a documented, structured record of study that reads clearly to UK hospitality employers, international resort operators and specialist hospitality recruiters.

Apply for BA in Hospitality Service Excellence

Enrolment for the BA in Hospitality Service Excellence is live across LSHRM's three delivery routes and admissions advisers respond to applicants inside two working days. Apply for your full LSHRM undergraduate hospitality degree and start the BA in Hospitality Service Excellence at the intake that fits your schedule. Reserve your place today and take the next credible step in your UK hospitality career. Enrol Now