BA in Hotel Maintenance and Operations
Course Overview
The BA in Hotel Maintenance and Operations is a three-year honours degree delivered by LSHRM. It combines building services, planned maintenance and hotel operations into a single management pathway, bridging engineering and front-of-house disciplines. The programme is aligned with IWFM, FMA, HOSPA and Institute of Hospitality references.
By graduation you will have completed a placement inside a hotel engineering or operations team and defended a capstone project bridging maintenance planning with commercial and guest experience outcomes.
The three-year syllabus walks you through the combined disciplines of hotel maintenance and operations, from planned preventive works and building services to shift management and guest experience integration. Year three centres on a defended capstone project, with an integrated placement year giving hands-on exposure to a hotel engineering or operations function.
Modules across the Hotel Maintenance and Operations programme are delivered in short weekly units with practical activities anchored to real hotel workflows, and every intake sits within a wider LSHRM cohort that combines learners from London, the UK regions and international markets. Tutor contact hours are protected across each week, with dedicated office-hour slots and asynchronous forum support so that Hotel Maintenance and Operations learners never lose momentum between modules.
On completion, Hotel Maintenance and Operations learners can progress into the LSHRM MSc, moving from full honours undergraduate standard into executive postgraduate territory without repeating material. Every Hotel Maintenance and Operations student is also supported by the LSHRM alumni network, which gathers hospitality professionals from London hotel groups, resort operators and hospitality technology firms across the UK and further afield.
Key Features
- Full BA honours syllabus with a hotel operations placement
- IWFM, FMA, HOSPA and Institute of Hospitality references
- Planned maintenance and building services modules
- Cross-department coordination workshops
- Capstone maintenance and operations project defence
- Delivery online, on-campus and by distance learning
- Articulation into MSc programmes at LSHRM
- Full three-year undergraduate structure with placement integration
- Defended capstone project before academic and industry panels
- Guest lectures from London hotel general managers and engineers
- Access to LSHRM's wider property operations community
What You Will Learn
- Plan and deliver preventive maintenance for hotel buildings
- Coordinate engineering and rooms division on room downtime
- Interpret hotel operations reports alongside maintenance KPIs
- Structure statutory testing schedules and compliance packs
- Support refurbishment projects from scope to handover
- Manage vendor governance for critical building systems
- Interpret guest feedback with maintenance implications
- Present integrated operations content to executive teams
- Coordinate maintenance with rooms division on downtime
- Handle statutory compliance across hotel building systems
- Support refurbishment programmes at hotel property level
- Handle vendor governance for critical building systems
- Handle guest experience feedback with maintenance implications
- Handle hotel maintenance and operations content in the context of housekeeping routines, property estates and facilities disciplines
- Handle hotel maintenance and operations content with awareness of UK professional-body references
- Handle hotel maintenance and operations content across on-campus, online and distance learning delivery modes
- Handle hotel maintenance and operations content in the context of London hospitality employers
- Handle hotel maintenance and operations content with cross-department awareness across a hotel property
- Handle hotel maintenance and operations content in the context of career progression to the LSHRM MSc
Who This Course Is For
- A-level and IB students planning hotel operations and engineering roles
- Higher Diploma holders topping up to an honours degree
- Working maintenance staff moving into hotel leadership
- International students preparing for UK hotel work
- Working maintenance staff moving into hotel management
- International students planning UK hotel operations placements
Career Pathways
- Maintenance Manager
- Hotel Operations Manager
- Facilities Manager
- Property Operations Manager
- Deputy Hotel Manager
- Estates Manager
The LSHRM careers service supports Bachelor students with hotel operations placements, integrated CV coaching and introductions to London hotel groups and property teams.
Past LSHRM Bachelor graduates have progressed into hotel operations manager, maintenance manager and property operations manager posts inside London hotel groups and international operators, with several supported into resort estate roles.
Entry Requirements
- A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
- A completed Higher Diploma or Advanced Diploma for top-up routes
- IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
- Personal statement outlining career objectives in the hospitality sector
- Two academic or professional references
Why Study at LSHRM
LSHRM is the London School of Hotel and Resort Management - a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses.
Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike.
The BA is co-designed with hotel general managers and chief engineers, so it teaches the way maintenance and operations actually intersect in UK hotels.
LSHRM's combined maintenance and operations content sits inside the wider Housekeeping and Property Management department, so graduates leave with a strong grounding in cleaning, sustainability and infrastructure disciplines.
Apply for BA in Hotel Maintenance and Operations
Applications for the BA in Hotel Maintenance and Operations open on rolling intakes, with dedicated top-up cycles for Higher Diploma holders. Apply for your full LSHRM undergraduate hospitality degree. The programme sits at full honours undergraduate standard and is delivered by an academic team that continues to advise the wider hospitality sector. Support is available throughout the Hotel Maintenance and Operations programme from admissions to graduation, and every intake is supported by LSHRM course leaders and student services. Apply for your full LSHRM undergraduate hospitality degree with LSHRM admissions. Enrol Now
