BA in Resort Experience Design
Course Overview
The BA in Resort Experience Design is a full UK Bachelor honours degree running 36 months full honours (with top-up routes available for Higher Diploma holders) at LSHRM. It concentrates on resort experience design across guest journeys, moments and signature rituals, and is aligned with UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the Institute of Customer Service.
By the end of the BA in Resort Experience Design, students can lead and analyse the routines it covers and translate the classroom material into everyday hotel and resort practice.
The BA in Resort Experience Design sequences its learning around applied hospitality problems rather than abstract theory. Learners encounter case material, live datasets and property walk-throughs, so the study experience mirrors the pace and language of front-office, rooms-division and guest-facing operations in London and international hotels. Each assessment is written to reflect a task a working manager would recognise, not a purely academic exercise.
Key Features
- full UK Bachelor honours degree running 36 months full honours (with top-up routes available for Higher Diploma holders)
- Curriculum aligned with the Institute of Hospitality, UKHospitality, HOSPA and the Institute of Customer Service
- Content anchored in the working practice of front-office, rooms-division and guest-facing operations in London and international hotels
- Applied focus on resort experience design across guest journeys, moments and signature rituals
- Assessments based on applied hospitality briefs, not just written exams
- Tutor group sizes kept small for meaningful cohort discussion
- Case studies drawn from London hotels, cluster brands and resort operators
- Optional employer-facing capstone task
- Structured milestone reviews across the 36 months full honours (with top-up routes available for Higher Diploma holders)
What You Will Learn
- Working with sensory and biophilic design principles
- Working with kids and family programming
- Working with wellness experience curation
- Working with signature-moment mapping
- Working with arrival-to-departure ritual design
- Working with storytelling for resort brands
- Working with activity partner ecosystems
- Working with on-property experience choreography
- Translating classroom routines into on-property practice
- Applying UK-aligned standards on resort experience design across guest journeys, moments and signature rituals day-to-day
- Working with senior colleagues to prioritise projects in front-office, rooms-division and guest-facing operations in London and international hotels
Who This Course Is For
- career-changers moving into a full graduate hospitality degree
- international students seeking a specialist UK hospitality bachelors
- A-Level students seeking a specialist hospitality degree in London
- IB and international-baccalaureate graduates targeting UK undergraduate study
- Aspiring department leaders building their case for promotion in front-office, rooms-division and guest-facing operations in London and international hotels
- Working practitioners looking to sharpen their vocabulary in resort experience design across guest journeys, moments and signature rituals
Career Pathways
- Front Office Manager
- Deputy Hotel Manager
- Resort Manager
- Reception Supervisor
- Night Manager
- Guest Experience Manager
- Concierge
LSHRM's careers team supports students on the BA in Resort Experience Design with structured CV and LinkedIn reviews, interview preparation and warm introductions to employers in front-office, rooms-division and guest-facing operations in London and international hotels.
LSHRM alumni from the BA in Resort Experience Design move into positions across UK hotel groups, London-based boutique hotels, international resort operators, cluster hotels and hospitality supply-chain firms. The careers team provides mock interviews, portfolio reviews and warm introductions relevant to front-office, rooms-division and guest-facing operations in London and international hotels, and connects students to employer partners running graduate schemes and mid-career openings. Ongoing alumni events help graduates keep their network active as they move between operators over the first few years of their careers.
Entry Requirements
- A-Levels (BBC or above) or IB (26+ points) or equivalent overseas qualifications
- A completed Higher Diploma or Advanced Diploma for top-up routes
- IELTS 6.0 overall (no band under 5.5) or equivalent English proficiency
- Personal statement outlining career objectives in the hospitality sector
- Two academic or professional references
Why Study at LSHRM
LSHRM operates as the hotel and resort management division of Harold International College of London and is dedicated to the disciplines that make up a working hospitality business. Every LSHRM programme is aligned with recognised UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the British Institute of Innkeeping, so graduates step into interviews with credible, industry-referenced study behind them.
Curriculum authors are former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivery is available across on-campus, online and distance-learning routes to fit working professionals and international students alike. Students on every LSHRM route are also supported by a dedicated careers service covering CV, LinkedIn, interview coaching and introductions to London hotel groups and international operators.
LSHRM's award ladder connects every level of study, so learners can move from Certificate through Diploma, Advanced Diploma, Higher Diploma and Bachelor, with Master's routes for candidates targeting executive and board-level roles.
Apply for BA in Resort Experience Design
Applications are open for the BA in Resort Experience Design on a rolling basis, with intakes across on-campus, online and distance-learning routes. Apply for your full LSHRM undergraduate hospitality degree with LSHRM. Enrol Now
