Is the Higher Diploma in Digital Customer Experience recognised in the UK?

Yes. The Higher Diploma in Digital Customer Experience is written to UK Higher Diploma hospitality standards and referenced against the Institute of Hospitality and HOSPA (Hospitality Professionals Association) frameworks used across the sector.

What are the entry requirements for the Higher Diploma in Digital Customer Experience?

You need an LSHRM Advanced Diploma or equivalent Level 5, or three-plus years of supervisory experience, plus IELTS 6.0 or equivalent English, to join the Higher Diploma in Digital Customer Experience.

How much does the Higher Diploma in Digital Customer Experience cost and are payment plans available?

LSHRM publishes current fees on the course page. The Higher Diploma in Digital Customer Experience is offered with instalment payment plans and international applicant support to make the Higher Diploma in Digital Customer Experience accessible.

Higher Diploma in Digital Customer Experience | LSHRM | Harold International College of London

Course Overview

The Higher Diploma in Digital Customer Experience is a 15 to 18 months Higher Diploma articulation route in digital hospitality & technology. LSHRM has designed the Higher Diploma in Digital Customer Experience to sit against benchmarks from Chartered Institute of Marketing (CIM), UKHospitality and Institute of Data and Marketing (IDM), so applicants finish with a department-head-ready UK hospitality articulation that is directly readable by UK hospitality employers. The programme blends short tutor-led sessions, self-paced material and practical scenario work, and remains focused on the specific vocabulary and workflows tied to digital customer experience. Every unit sits inside a coherent progression map, so learners understand where each topic feeds into a live hotel, resort or hospitality-business setting.

By the end of the Higher Diploma in Digital Customer Experience you will run a full department, brief senior management on performance and articulate directly into honours-level study. Graduates leave with a portfolio of assessed work, a documented reference to Chartered Institute of Marketing (CIM)-aligned practice and a clear articulation route into the LSHRM BA/BSc honours top-up. The Higher Diploma in Digital Customer Experience is designed so that every core assessment produces evidence you can take directly into an interview, a workplace review or an application to a UK hotel group, and the tutoring team stays involved through post-course reference and portfolio guidance.

Key Features

The Higher Diploma in Digital Customer Experience has been built around a compact set of headline features that make it distinct from generic hospitality study, and each one ties back to a live UK sector reference point.

London-based case studies drawn from hotel, resort and integrated hospitality operations
Clean articulation into the LSHRM BA/BSc honours top-up for continuing students
Career-services support including CV, LinkedIn optimisation and interview coaching
Written by former hoteliers, Institute of Data and Marketing (IDM)-referenced practitioners and hospitality technologists
Flexible intake windows and international applicant support across the calendar year
Syllabus written to Higher Diploma-level standards used across the UK hospitality sector
Content referenced against Chartered Institute of Marketing (CIM) and UKHospitality guidance where credible

What You Will Learn

Content on the Higher Diploma in Digital Customer Experience is structured around applied outcomes, so every learning objective ties back to something a hotel, resort or hospitality business will actually ask you to do at the Higher Diploma tier.

applied practice in digital touchpoints, website UX and connected guest journeys
documented UK-referenced routines directly tied to the Higher Diploma in Digital Customer Experience
CRM segmentation, guest profiling and loyalty comms
data dashboards, hospitality KPIs and reporting cadences
cyber, PCI-DSS and GDPR responsibilities in a digital hotel stack
smart-room, self-service and contactless guest technology
property management system (PMS) core workflows and configuration
channel management, OTA connectivity and rate parity monitoring

Who This Course Is For

The Higher Diploma in Digital Customer Experience suits a range of applicants across the UK and international hospitality market, and admissions advisers regularly enrol candidates from the following profiles.

hospitality staff moving into systems and technology roles
reservations, revenue and reception staff up-skilling into digital
graduates entering hotel technology and analytics careers
international applicants targeting UK hospitality tech roles
career changers with digital, IT or marketing backgrounds

Career Pathways

Graduates of the Higher Diploma in Digital Customer Experience progress into a defined set of Higher Diploma-tier hospitality roles, including but not limited to the following job titles.

CRM Manager
Hospitality Technology Consultant
E-Commerce Manager
Booking Platform Manager
Hotel Data Scientist
Guest Experience Technology Lead
Smart Hotel Operations Manager

The LSHRM careers service supports every Higher Diploma in Digital Customer Experience learner with CV writing, LinkedIn optimisation and interview coaching, along with introductions to London hotel groups, luxury resort operators and boutique brands recruiting at Higher Diploma level. Careers advisers work individually with Higher Diploma in Digital Customer Experience students to align applications with the roles that make the most sense for their background.

Entry Requirements

A completed Advanced Diploma or equivalent Level 5 hospitality qualification
Alternatively, 3+ years of supervisory hospitality experience with a portfolio statement
IELTS 6.0 or equivalent English proficiency for international applicants
Two academic or professional references
Interview with the LSHRM admissions team

Why Study at LSHRM

LSHRM is the London School of Hotel and Resort Management, a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses.

Every LSHRM programme is aligned with recognised UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the British Institute of Innkeeping, so graduates step into the sector with credible, industry-referenced study behind them. Students on the Higher Diploma in Digital Customer Experience benefit from this joined-up LSHRM model and progress with a documented, structured record of study that reads clearly to UK hospitality employers, international resort operators and specialist hospitality recruiters.

Apply for Higher Diploma in Digital Customer Experience

Applications for the Higher Diploma in Digital Customer Experience are open on a rolling basis across our online, on-campus and distance-learning routes. Complete your operational-to-managerial articulation with LSHRM and secure your place on the next Higher Diploma in Digital Customer Experience intake. Admissions advisers are on hand to walk you through eligibility, funding options and the intake calendar that best fits your plans. Enrol Now