MSc in Hospitality Policy and Strategy
Course Overview
The MSc in Hospitality Policy and Strategy sits within LSHRM's Hotel Operations & Front Office portfolio as a 12 to 18-month research-informed Master's programme focused on hospitality policy and strategy. The programme is developed with UK hospitality practice in mind and aligned with sector bodies including the Institute of Hospitality, UKHospitality and British Institute of Innkeeping (BII). Learners work through a structured set of modules, applied case exercises and reflective assessments that connect subject content directly to the daily realities faced by central London hotels, cluster properties and international resort operators.
Completion of the MSc in Hospitality Policy and Strategy means you will operate at executive, corporate and consultancy level, contributing research-informed decisions to boards and senior leadership teams, with a portfolio of hospitality policy and strategy work demonstrable to front-of-house teams in London hotels and international resort brands. LSHRM builds every route so that the assessments, tutor feedback and reflective tasks feed directly into an evidence base for the next step, whether that is your first promotion, an international placement or the next level of study with LSHRM.
Key Features
- Syllabus written to UK master standards and referenced against the Institute of Hospitality, with module content shaped by working hospitality practitioners
- Coverage of hospitality policy and strategy that sits neatly within LSHRM's Hotel Operations & Front Office teaching pathway and articulates cleanly into the next LSHRM level
- Applied tasks drawn from reception and guest cycle routines used across modern UK hospitality operations, delivered with tutor commentary and worked exemplars
- Alignment with UKHospitality and British Institute of Innkeeping (BII) sector frameworks where credible, so your study sits within a recognised professional context
- Online, on-campus and distance-learning routes to suit UK-based and international applicants, with the same content and assessment across each mode
- Personal tutor feedback on every assessed task, along with rolling submission windows for working students
- Case material drawn from London hotel groups, resort operators and specialist duty management providers, giving your learning a strong industry accent
What You Will Learn
- Standard operating procedures used across UK front office and duty management teams, with references to established sector practice
- Coordination between reception, reservations, concierge and housekeeping so that room readiness and guest experience remain aligned
- Application of hospitality policy and strategy to the guest arrival, in-house and departure journey, with worked examples from central London properties
- Handling escalations, complaints and unusual guest requests to the standards expected by luxury and mid-market hotel brands
- Reporting, hand-over and shift-close routines that keep information flowing between day, evening and night teams in a hotel environment
- Use of hotel property management systems (PMS) and reservation tools in hospitality policy and strategy contexts, including data entry, folio review and reporting
- GDPR, safeguarding and hotel safety awareness in a guest-facing role, with attention to reception-desk data handling
- Techniques for coaching junior colleagues in hospitality policy and strategy routines while keeping guest service consistent across shifts
Who This Course Is For
- Bachelor's graduates progressing into executive hospitality careers
- Senior hospitality practitioners moving into corporate and consulting roles
- Career changers with 5+ years of leadership experience in adjacent sectors
- International applicants preparing for postgraduate study in London
- Owner-operators building executive-level portfolios
Career Pathways
- Concierge
- Reservations Manager
- Assistant Front Office Manager
- Guest Service Manager
- Night Manager
- Hospitality Team Leader
- Hotel Coordinator
The LSHRM careers service supports every master learner on the MSc in Hospitality Policy and Strategy with CV writing, LinkedIn optimisation, interview coaching and mock assessment days, plus introductions to London hotel groups, resort operators and specialist boutique brands recruiting into front-of-house teams in London hotels and international resort brands. Graduates are also given structured guidance on progression into the next LSHRM stage where they wish to continue their studies.
Entry Requirements
- A UK 2:2 (Lower Second Class) honours degree or overseas equivalent in any discipline
- Applicants without a first degree may be considered with 5+ years of senior hospitality experience
- IELTS 6.5 overall (no band under 6.0) or equivalent English proficiency
- A 500-word research statement covering the applicant's chosen area of hospitality specialisation
- Two academic or professional references and a short interview
Why Study at LSHRM
LSHRM is the London School of Hotel and Resort Management , a specialist division of Harold International College of London focused on the operational and strategic disciplines that run modern hotels, resorts and integrated hospitality businesses. Every LSHRM programme is aligned with recognised UK professional bodies including the Institute of Hospitality, UKHospitality, HOSPA and the British Institute of Innkeeping, so graduates step into the sector with credible, industry-referenced study behind them.
Our curriculum is written by former hoteliers, revenue leaders, housekeeping directors and hospitality technologists, and delivered across on-campus, online and distance-learning routes to fit working professionals and international students alike. Students on every LSHRM route are supported by dedicated career services covering CV, LinkedIn, interview coaching and introductions to London hotel groups, luxury resort operators, boutique brands and the wider hospitality supply chain. LSHRM's articulation model means every Certificate and Diploma leads cleanly into an Advanced Diploma, Higher Diploma and full honours degree , with Master's routes for those aiming at general management, executive and consultancy roles.
Apply for MSc in Hospitality Policy and Strategy
Applications for the MSc in Hospitality Policy and Strategy are open with two annual intakes and a supervised dissertation stage, and the LSHRM admissions team is available to answer questions about the MSc in Hospitality Policy and Strategy at every stage. Advance into executive hospitality leadership with LSHRM and secure your place in the next intake of the MSc in Hospitality Policy and Strategy. Enrol Now
