Diploma in Hospitality Technology Systems
Course Overview
The Diploma in Hospitality Technology Systems is a 9 to 12-month UK Level 4 practitioner foundation aligned with Institute of Hospitality, HOSPA and UKHospitality themes. It is written for reception, F&B and revenue staff who need a credentialed route into hospitality systems support and configuration roles across hotels and restaurant groups.
By graduation, students can configure core PMS and POS workflows, produce revenue and reservations reports, resolve day-to-day system issues, and support hospitality technology change projects within a defined scope.
Key Features
- Level 4 curriculum aligned with Institute of Hospitality and HOSPA practitioner themes.
- Applied briefs from London hotel groups, restaurant brands and hospitality tech vendors.
- Hands-on PMS, POS and reservations system walkthroughs.
- Direct articulation into LSCAHM Advanced Diploma and Higher Diploma routes.
- Named programme tutor with senior hospitality systems practice.
- Access to HOSPA and Institute of Hospitality student pathways.
- Portfolio of system SOPs and reports signed off for employer review.
What You Will Learn
- Configure PMS profiles, rate codes and room types for a hotel operation.
- Support POS setup for a restaurant, cafe or hotel outlet.
- Produce daily arrivals, revenue and payroll reports for management review.
- Handle reservations, channel and OTA workflows to a defined SLA.
- Apply UK data protection principles to guest and payment records.
- Support first-line system troubleshooting and escalate correctly.
- Prepare SOPs and training notes for front office and F&B teams.
- Assist in hospitality technology change and go-live projects.
Who This Course Is For
- Front office, reservations and F&B staff moving into systems roles.
- Career changers from IT or retail moving into hospitality technology.
- Working practitioners returning to structured study.
- International applicants seeking a UK Level 4 hospitality technology credential.
- Aspiring revenue analysts and systems coordinators.
Career Pathways
- PMS Support Coordinator
- Reservations Systems Coordinator
- Revenue Analyst (Trainee)
- Front Office Systems Executive
- Restaurant POS Support Executive
- Hospitality Data Assistant
- Hotel Technology Coordinator
The LSCAHM careers service opens interviews with London hotel groups, hospitality technology vendors and revenue teams, and runs at least one industry-careers day each year focused on hospitality technology progression.
Entry Requirements
- A Level 3 qualification (A-levels, BTEC, Access to HE) or equivalent, OR a relevant Certificate at LSCAHM.
- GCSE English at grade 4/C and Mathematics at grade 4/C or equivalent.
- IELTS 5.5 overall (no band below 5.5) for non-native English speakers, or equivalent.
- A personal statement outlining your progression aims in hospitality technology systems.
- Applicants with relevant reception, F&B or IT experience are encouraged to reference it at application.
Why Study at LSCAHM
The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts. Systems are read alongside operations, revenue and marketing curricula, so students learn to configure technology their teams can actually run at pace.
Central London places luxury hotel groups, hospitality tech vendors and HOSPA within a short tube ride of every classroom, giving live systems briefs a strong regional anchor for every study mode.
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