MA in Hospitality Quality Assurance
Course Overview
The MA in Hospitality Quality Assurance at LSCAHM is a UK Level 7 postgraduate programme running one year full-time or two years part-time on-campus, online or by distance learning. The programme reads hospitality quality assurance as a senior discipline sitting between brand standards, guest experience, statutory compliance and continuous improvement, taught in a city home to some of the world's most demanding hotel and restaurant quality regimes. Alignment references Institute of Hospitality, HOSPA and UKHospitality guidance.
By graduation, students have delivered a research-informed dissertation on a live hospitality quality-assurance question — brand audit design, mystery-shopper analytics, complaint-analysis frameworks or ISO alignment — supervised by working QA leads.
Key Features
- Curriculum aligned with Institute of Hospitality, HOSPA and UKHospitality QA guidance
- Named dissertation supervisors drawn from working hospitality QA leaders
- Modules on brand standards, audit design and complaint analytics
- Data-literacy modules for QA reporting and dashboards
- Case studies drawn from UK luxury hotel groups and restaurant chains
- Small research seminars with tutor-visible cohort model
What You Will Learn
- Design brand-standards frameworks for hospitality operations
- Build audit programmes covering front and back of house
- Interpret mystery-shopper, review and complaint data at senior level
- Manage continuous-improvement programmes across multiple sites
- Set QA training and cultural-embedding programmes
- Interpret UK statutory compliance obligations relevant to QA
- Communicate QA insight to executive and owner audiences
- Deliver a defensible research dissertation on QA outcomes
Who This Course Is For
- QA managers progressing to senior QA and standards roles
- Hotel department heads specialising in guest-experience quality
- Consultants building QA advisory practices
- Career changers with strong analytical and audit backgrounds
Career Pathways
- Head of Quality Assurance (hospitality groups)
- Guest Experience Director
- Hospitality Business Consultant (QA focus)
- Hotel Manager progressing to General Manager
- Hospitality Strategy Analyst
- Regional Hospitality Manager (QA remit)
- Hospitality Marketing Manager (QA insight-led)
The LSCAHM careers service connects MA students with UK hotel groups, restaurant chains and QA consultancies through annual industry-careers days.
Entry Requirements
- A UK Bachelor's degree (2:2 or above) or equivalent international qualification in a hospitality, business, quality or related discipline.
- IELTS 6.5 overall (no band below 6.0) for non-native English speakers, or equivalent.
- Applicants without a Bachelor's degree but with five or more years of senior professional experience in hospitality QA are considered on portfolio.
- One academic and one professional reference.
- A 500-word research proposal or professional practice statement.
Why Study at LSCAHM
LSCAHM is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts across culinary arts, hospitality management, tourism, events and food business. Central London places QA-led luxury hotel groups and the Institute of Hospitality within a short tube ride of every classroom.
Three parallel study modes and an annual careers day let working QA leaders complete the MA without leaving current portfolios.
Apply for MA in Hospitality Quality Assurance
Enrol on the LSCAHM MA in Hospitality Quality Assurance for a research-informed Master's programme with dissertation supervised by senior QA practitioners. Admissions responds within one working day. Enrol Now.
