BA in Front Office Management
Course Overview
The BA in Front Office Management at LSCAHM is a UK Level 6 honours degree delivered over three years full-time, with part-time and accelerated routes. The programme develops the discipline of front office as the commercial and experiential centre of a hotel operation, aligned with Institute of Hospitality, UKHospitality and HOSPA guidance for rooms and front-desk management.
By graduation, students are running front office in a hotel: leading reception, concierge, guest relations, night audit and reservations, working with revenue management and reporting to rooms division and general manager teams, supported by a placement year with a London or UK hotel group.
Key Features
- Three-year UK honours degree with a placement year in year two
- Curriculum aligned with Institute of Hospitality and HOSPA guidance
- Property management system (PMS) practicals on industry-standard platforms
- Guest recovery, VIP handling and cultural service protocol workshops
- Revenue management, upselling and cross-sell training
- Careers introductions to luxury hotel groups and mid-market operators
What You Will Learn
- Lead front desk, concierge, reservations and night audit teams
- Operate industry-standard PMS and channel management systems
- Coordinate with revenue management on rate, availability and inventory
- Handle VIP arrivals, guest complaints and service recovery
- Manage rooms revenue reporting including RevPAR and ADR
- Support rooms division leadership across front office and housekeeping
- Interpret UK data protection, safeguarding and duty-of-care duties
- Contribute to hotel commercial planning and marketing initiatives
Who This Course Is For
- School leavers seeking a specialist UK route into rooms division careers
- Front desk staff aiming for a graduate credential
- International applicants targeting UK luxury hotel front office
- Career changers moving from retail or airline into hotel front office
Career Pathways
- Front Office Manager
- Rooms Division Manager
- Duty Manager
- Guest Relations Manager
- Reservations Manager
- Concierge Manager
- Cluster Front Office Manager (junior)
The LSCAHM careers service maintains relationships with luxury hotel groups and mid-market operators in central London, and hosts an annual industry-careers day for BA students.
Entry Requirements
- A-levels (or equivalent) at BBB or above, OR a UK Access to HE Diploma with 45 credits at Level 3.
- GCSE English at grade 4/C and Mathematics at grade 4/C (or equivalent).
- IELTS 6.5 overall (no band below 6.0) for non-native English speakers.
- Two academic references and a personal statement outlining hotel and front-office interests.
- International applicants receive dedicated visa and accommodation support from LSCAHM admissions.
Why Study at LSCAHM
The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts that read culinary arts, hospitality management, tourism, events and food business as interlocking disciplines.
Central London places luxury hotel groups, HOSPA and the Institute of Hospitality within a short tube ride of every classroom.
Apply for BA in Front Office Management
Apply for the LSCAHM BA in Front Office Management for a three-year honours degree with placement, PMS-based teaching and a client capstone. Admissions responds within one working day and confirms placement partners at enrolment. Enrol Now.
