BA in Hospitality Quality Management
Course Overview
The BA in Hospitality Quality Management is a UK Level 6 honours degree running three years full-time, with part-time and accelerated routes available. The programme is aligned with Institute of Hospitality quality themes, UKHospitality operational guidance and Chartered Management Institute leadership standards, and includes a structured year-two placement in a hotel group, restaurant business or hospitality operator.
By graduation you are running a full hospitality quality brief that spans service standards, guest experience, brand assurance and audit cycles, closing with a final-year capstone or dissertation suitable for quality manager, guest experience director and service assurance lead shortlists.
Key Features
- UK Level 6 honours award aligned with Institute of Hospitality quality themes.
- Placement year across hotel groups, restaurant businesses and hospitality operators.
- Modules across service standards, guest-experience assurance, audit and brand consistency.
- Final-year capstone or dissertation supervised by quality and guest-experience leaders.
- Small cohorts with named programme-tutor support and industry guest speakers.
- LSCAHM careers service linked to hospitality quality and guest-experience recruiters.
What You Will Learn
- Design hospitality service standards across brand, unit and portfolio level.
- Interpret guest-satisfaction and mystery-shop data to drive service improvement.
- Build brand assurance and consistency programmes across multi-unit operations.
- Apply audit and inspection frameworks to hospitality units.
- Manage cross-functional quality teams across rooms, F&B and events.
- Model financial and commercial return on quality investments.
- Deliver quality training, culture and behaviour-change programmes.
- Present quality strategies to hospitality boards.
Who This Course Is For
- School leavers targeting a graduate career in hospitality quality.
- Working supervisors and duty managers moving into quality roles.
- Advanced or Higher Diploma holders progressing to full honours in quality management.
- International applicants seeking a London-based BA in hospitality quality management.
Career Pathways
- Guest Experience Director
- Quality Manager (Hospitality)
- Hospitality Business Consultant (Quality)
- Group Operations Manager (Quality)
- Multi-unit Manager (Quality)
- Hospitality Programme Manager (Quality)
- Hospitality Sustainability Lead (Quality)
The LSCAHM careers service runs at least one industry day each academic year connecting undergraduates with hotel groups and restaurant businesses running quality and guest-experience programmes, and refreshes curriculum against Institute of Hospitality and UKHospitality guidance.
Entry Requirements
- A-levels (or equivalent) at BBB or above, OR a UK Access to HE Diploma with 45 credits at Level 3.
- GCSE English at grade 4/C and Mathematics at grade 4/C (or equivalent).
- IELTS 6.5 overall (no band below 6.0) for non-native English speakers.
- Two academic references and a personal statement covering your quality-management interest.
- International applicants receive dedicated visa and accommodation support from LSCAHM admissions.
Why Study at LSCAHM
The London School of Culinary Arts and Hospitality Management is a specialist division of Harold International College of London teaching in small, tutor-visible cohorts. LSCAHM reads culinary arts, hospitality management, tourism, events and food business as interlocking disciplines, and central London places hotel groups, the Institute of Hospitality and UKHospitality within a short tube ride of every classroom.
Every intake joins the same weekly seminar structure with named tutor support, and live quality briefs run through every year.
Apply for BA in Hospitality Quality Management
Applications for the BA in Hospitality Quality Management are open now across on-campus, online and distance learning cohorts. Apply for the LSCAHM Bachelor's programme with industry placement included and admissions responds within one working day. Enrol Now.
















